Health Unit Coordinator: W4 Medical/Surgical

North Memorial Health Career Portal • Robbinsdale, MN

7d • Onsite

About The Position

The Health Unit Coordinator (HUC) helps coordinate an efficient customer care unit by promptly, accurately, and courteously processing information. The position performs reception and clerical activities and helps maintain unit workflow for staff, physicians, customers, and families. It also supports Patient Safety goals by protecting customer privacy, ensuring accurate customer identification, improving communication among caregivers, and responding to customer alarms by alerting appropriate staff.

Requirements

• High school graduate or GED.
• At least two years of experience as a Health Unit Coordinator, Medical Secretary, or in a related hospital-setting role; recent relevant education may be considered in place of experience.
• Detail oriented, with strong time-management skills and the ability to prioritize and organize tasks in a fast-paced environment and handle high-stress situations.
• Basic knowledge of medical terminology.
• Ability to collect data and write reports and correspondence; legible handwriting.
• Strong customer service skills and ability to treat stakeholders respectfully, courteously, and positively.
• Strong keyboarding skills.
• Skill with computer applications, including Microsoft Word and Outlook, and an Electronic Health Record.
• Strong communication and telephone skills.
• Ability to establish effective relationships with health care team members.
• Written and spoken English proficiency sufficient to perform the position's essential functions.

Nice To Haves

• Completion of a Health Unit Coordinator Program or Medical Secretary Program.
• Experience with EPIC.

Responsibilities

• Coordinate an efficient customer care unit through prompt, accurate, and courteous information processing.
• Perform reception and clerical activities.
• Maintain unit workflow for staff, physicians, customers, and families.
• Participate in Patient Safety goals, including customer privacy and accurate customer identification.
• Help improve communication among caregivers.
• Respond to customer alarms by alerting appropriate staff.
• Collect data and write reports and correspondence.

Benefits

• Health insurance benefits and health and welfare benefit packages, subject to work-group eligibility.
• 401(k) retirement match or pension plan, based on work-group eligibility.
• Paid time off plans.
• Adoption reimbursement up to $3,000 per child.
• Childcare discount program offering 10% off weekly tuition at New Horizon.
• Education and tuition reimbursement.
• 24/7 fitness center access for benefit-eligible team members.
• Eligibility for the Public Student Loan Forgiveness program as an employee of a nonprofit organization.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED