Health Unit Coordinator 1 -- Labor & Delivery -- Women & Children's Hospital

CAMC Health System•Charleston, WV

About The Position

The Health Unit Coordinator 1 coordinates clerical processes and performs direct patient care activities, procedures, and other indirect services under the direction of a registered nurse. The role supports admission, transfer, discharge, and death processes; maintains patient medical records; transcribes orders; assists with unit supplies and equipment; and helps maintain a safe, clean, cost-effective environment. The coordinator also supports patients with activities of daily living as delegated by an RN and monitors, analyzes, and interprets rhythms and arrhythmias, documenting and communicating the interpretation appropriately. The position requires flexibility and effective prioritization amid simultaneous requests, appropriate responses to urgent and emergent situations, professional communication, confidentiality, and attention to customer concerns. The employee must demonstrate developmentally appropriate knowledge and skills for the patient ages served and complete initial orientation and ongoing competency validation for assigned duties.

Requirements

High school diploma or GED.
Basic knowledge of Medical Assistant and/or medical terminology.
Basic Life Support (BLS) certification, required within 30 days of hire.
For direct patient contact, possess or obtain by the end of the orientation period the knowledge and skills to provide developmentally appropriate assessment, treatment, or care for the patient ages served, including interpreting patient needs, understanding growth and development, and understanding the range of treatment needed.
Demonstrate competency through initial orientation and ongoing competency validation to independently perform assigned tasks and additional duties specified in the job description and unit/department competency checklist.

Responsibilities

Prioritize responsibilities and competing requests while demonstrating flexibility and responsiveness to customer needs.
Activate and respond appropriately to urgent and emergent situations and recognize priorities among work processes.
Coordinate timely and efficient clerical processes for patient admission, transfer, discharge, and death, both within and between hospitals, according to policy.
Maintain patient medical records, including thinning, labeling, and supplying appropriate documentation forms according to policy.
Legibly and accurately transcribe orders in accordance with policies, procedures, and legal documentation requirements.
Communicate courteously and effectively using interpersonal skills and available technology.
Maintain confidentiality of patient, staff, unit, and institutional information.
Identify and report actual or potential customer concerns.
Assist with unit maintenance, including ordering and receiving supplies, medications, manuals, and equipment.
Assist with new staff orientation and serve as a resource to interns, residents, RNs, and other health team members on computerized clinical-service ordering and medical-record maintenance procedures.
Assist with procedures in accordance with hospital policies, procedures, and regulatory guidelines.
Maintain a neat, clean, safe, and cost-effective patient and unit environment.
Assist medical and nursing staff with direct patient care, including activities of daily living and other duties delegated by an RN.
Maintain and operate equipment applicable to the work area.
Accurately monitor, analyze, and interpret rhythms and arrhythmias, and document and communicate interpretations appropriately.
Maintain and document all applicable required education.
Demonstrate positive customer service and co-worker relations and comply with the organization's attendance policy.
Participate in departmental and institutional continuous quality improvement activities.
Perform work cost-effectively and in alignment with departmental pay practices, scheduling policies, the organization's mission and strategic plan, and applicable policies and procedures.
Perform related duties as assigned.