Unit Coordinator- Labor & Delivery

Mass General Brigham•Newton, MA

3d•$18 - $25•Onsite

About The Position

The Unit Coordinator provides administrative support to unit-based and hospital-wide clinicians and staff and serves as a liaison among patients, visitors, and clinicians. The role involves organizing priorities, completing tasks on time, managing confidential patient information, and partnering with nursing to coordinate day-to-day patient flow, including communication about admissions, discharges, and transfers. The coordinator is expected to provide outstanding service during customer interactions. Duties may vary by department. This role does not require patient care. The position is onsite at Newton-Wellesley Hospital and is scheduled for 16 hours per week: two 8-hour night shifts from 11:00 p.m. to 7:30 a.m., with rotating weekends and holidays.

Requirements

High school diploma or equivalent required.
One to two years of administrative support experience required.
Proficiency with office procedures and equipment, including filing, copying, scanning, printing, and faxing.
Proficiency in Microsoft Office.
Ability to proofread and edit written documents.
Ability to use a phone system.
Ability to manage one's own time and the time of others.
Strong verbal and written communication skills, including interpersonal, written, and oral skills.
Ability to use standard office equipment.
Familiarity with medical terminology.

Nice To Haves

Associate's degree in a related field.
Certified Health Unit Coordinator credential from the National Association of Health Unit Coordinators (NAHUC).

Responsibilities

Perform clerical and other duties to assist with general administration of the floor or unit.
Greet and interact professionally with patients, families, visitors, and coworkers in person and through communication tools.
Receive, prioritize, organize, and manage information at the central nursing station and throughout the unit.
Schedule consultations, tests, procedures, and patient transport to other departments.
Enter accurate and timely information into the electronic medical record for admissions, discharges, and transfers to support efficient patient throughput.
Contact ancillary service departments to obtain equipment, services, and supplies; track their status and location; and use the designated process to identify and facilitate repairs.
May assist the manager with payroll duties, staff scheduling, or supervision of unit secretaries.