Health Unit Coordinator 1 -- Emergency Room -- General Hospital

CAMC Health System•Charleston, WV

2d•Onsite

About The Position

The Health Unit Coordinator 1 coordinates clerical processes and performs direct patient care activities, procedures, and indirect services under the direction of a registered nurse in the Emergency Room at General Hospital. The role supports patient admissions, transfers, discharges, and deaths; maintains patient medical records; transcribes orders; and helps keep the unit supplied, organized, safe, and cost effective. The coordinator also assists medical and nursing staff with delegated patient care and activities of daily living, supports new staff orientation, and serves as a resource for computerized ordering and medical-record procedures. The position requires effective prioritization in a fast-paced environment with simultaneous requests, appropriate responses to urgent and emergent situations, and courteous communication with patients, staff, and other customers. The employee must maintain confidentiality, identify and report customer concerns, use and maintain applicable equipment, and accurately monitor, analyze, interpret, document, and communicate cardiac rhythms and arrhythmias. Competency is established through initial orientation and ongoing validation, including knowledge and skills appropriate to the ages and developmental needs of patients served. The role follows departmental and organizational policies, scheduling practices, and the organization’s mission and strategic plan. It participates in quality improvement, maintains required education documentation, and may perform related duties as assigned. The schedule is nights, with 72 hours per pay period.

Requirements

High school diploma or GED.
Basic knowledge of Med Assist and/or medical terminology.
Basic Life Support certification, required within 30 days of hire.
Demonstrate the patient-group knowledge and skills needed to provide developmentally appropriate assessment, treatment, or care for the ages served, including obtaining and interpreting information about patient needs, understanding growth and development, and understanding the range of treatment needed.
Demonstrate competency through initial orientation and ongoing competency validation to perform assigned tasks and additional duties independently, as specified in the job description and unit/department competency checklist.

Responsibilities

Prioritize concurrent job responsibilities and requests while demonstrating flexibility and responsiveness to customer needs.
Activate and respond appropriately to emergent and urgent situations and prioritize work processes.
Coordinate timely and efficient clerical processes for patient admissions, transfers, discharges, and deaths, both interhospital and intrahospital, according to policy.
Maintain patient medical records by thinning, labeling, and providing appropriate documentation forms according to policy.
Legibly and accurately transcribe orders in accordance with policies, procedures, and legal documentation requirements.
Communicate courteously and effectively using interpersonal skills and available technology.
Maintain confidentiality of patient, staff, unit, and institutional information.
Identify and report actual or potential customer concerns.
Assist with unit maintenance, including ordering and receiving supplies, medications, manuals, and equipment.
Assist in orienting new staff and serve as a resource to interns, residents, registered nurses, and other health-team members on computerized clinical-service ordering and medical-record procedures.
Assist with procedures according to hospital policies, procedures, and regulatory guidelines.
Maintain a neat, clean, safe, and cost-effective patient and unit environment.
Assist medical and nursing staff with direct patient care, including activities of daily living and assignments delegated by a registered nurse.
Maintain and perform applicable functions using equipment required for the work area.
Monitor, analyze, and interpret rhythms and arrhythmias accurately, and document and communicate interpretations appropriately.
Maintain documentation of required education and demonstrate positive customer service and coworker relations.
Comply with attendance, departmental pay, and scheduling policies, including applicable overtime, shift-work, and on-call practices.
Participate in departmental and institutional continuous quality-improvement activities and perform work cost-effectively.
Follow organizational and departmental policies and procedures, support the organization’s mission and strategic plan, and perform related duties as assigned.