Children's Hospital Unit Clerk

WVU Medicine

20h•Onsite

About The Position

Performs a wide range of clerical, receptionist, dispatching, and admitting/discharge duties in support of an assigned patient care department. The position handles patient arrivals, admissions, transfers, discharges, records, communications, scheduling, and coordination with other departments. The description notes that listed duties describe the general nature of the work and are not all-inclusive; other duties may be assigned.

Requirements

High school diploma or equivalent.
Ability to read, write, and comprehend simple instructions.
Good verbal and writing skills.

Nice To Haves

Graduate of a Medical Assistant program or secretarial school.

Responsibilities

Greet patients and perform admitting functions upon their arrival; enter admission information into the computer, locate and assign beds, and notify the referring physician of admissions as requested.
Communicate and coordinate patient transfer information; complete in-system transfers within the same care area, and for transfers to another care area notify the receiving department, obtain a bed assignment, and dispatch a support associate.
Perform clerical discharge functions, including disassembling the patient record after a discharge order, scheduling follow-up appointments, arranging transportation as needed, completing the discharge function in the computer, and faxing discharge summaries to designated areas.
Facilitate timely communication within and between departments concerning admissions, discharges, inter-hospital transfers, expired patients, patient information, and unit needs.
Answer telephone calls and patient intercoms courteously and promptly, identify the department and self, dispatch appropriate personnel, and maintain and route accurate messages.
Welcome visitors and respond helpfully and courteously to requests for assistance or information.
Provide physicians and other individuals with requested patient or department-routine information in accordance with hospital policy on release of patient information.
Enter written physician orders into EPIC accurately and promptly; generate Kardex and Medical Admission Records from Merlin after admission orders are entered and distribute them appropriately.
Schedule laboratory work, X-rays, and diagnostic procedures; forward documents, complete laboratory requisitions and other forms, and phone consults to other services accurately and promptly.
Coordinate with patient-care departments, such as Dietary and Physical Therapy, to ensure patient-care needs are met and patient transportation is arranged efficiently; dispatch patient-care personnel for transportation at ancillary departments’ request.
Organize and maintain patient and department records to support accurate and complete documentation.
Prepare patient identification bands and name tags; assemble, maintain, and break down patient charts; review printed orders for STAT, laboratory, and diagnostic tests and advise the RN of STAT orders according to procedure.
Record laboratory results reported by telephone and immediately alert the RN when the laboratory reports abnormal results.
Maintain office-supply stock levels.
Compile statistical or unit-activity data for the department as assigned.