Unit Clerk

Tohono O•Sells, AZ

6d•Onsite

About The Position

Under general supervision, the Unit Clerk provides medical-clerical support for patient care and treatment in the Inpatient or Emergency Room at the Tohono O'odham Nation Health Care Hospital in Sells, Arizona. The role assists nursing and professional medical staff with clerical and other non-professional activities, initiates and follows through on clerical procedures throughout patient care, and provides reception, record-keeping, and general unit support. The incumbent is expected to address and resolve problem situations. The position works under the supervision of the Supervisory Clinical Nurse and may also receive assignments from the Charge Nurse. The role may require temporary relocation to other TONHC facilities: Sells Hospital, Santa Rosa Health Center, San Simon Health Center, and San Xavier Health Center. Depending on the area of assignment, some listed duties may not be required.

Requirements

High school diploma or General Education Diploma.
One year of general work experience in the medical field.
Current Healthcare Cardio Pulmonary Resuscitation (CPR) certification.
Complete a Medical Terminology course within six months of hire.
Knowledge of Tohono O'odham culture, customs, and traditions.
Knowledge of applicable federal, state, and tribal laws, regulations, and requirements.
Knowledge of hospital admitting requirements and procedures, including documentation for admission, transfer, discharge, AMA, or death.
Knowledge of medical problems treated by specialty clinics and ability to make appropriate, timely referrals.
Knowledge of common medical terminology, anatomy, common drugs, spelling, and medical abbreviations.
Knowledge of confidentiality laws and requirements, specifically the Privacy Act of 1974 and HIPAA.
Knowledge of the Electronic Health Record and its templates, BCMA (Bar Code Medication Administration), BMW, and Time Force for Direct Hires.
Skill in answering and directing a multi-line telephone system.
Skill in typing and using basic word-processing, spreadsheet, and database software.
Skill in providing superior customer service to internal and external customers.
Ability to handle multiple tasks and meet deadlines, exercise independent judgment, and follow verbal and written instructions.
Ability to communicate effectively verbally and in writing and establish and maintain positive working relationships with employees and the public.
Upon recommendation for hire, pass a criminal background check and National FBI fingerprint check to determine suitability for employment, including a 39-month driving record.
May be required to possess and maintain a valid driver's license, with no DUIs or major traffic citations within the last three years.
If required to operate program vehicles, meet the Tohono O'odham Nation tribal employer's insurance requirements to receive a driver's permit.
Depending on department needs, incumbents may be required to demonstrate fluency in both Tohono O'odham and English as a condition of employment.

Responsibilities

Greet patients and visitors respectfully and courteously, and alert Security personnel to unauthorized visitors.
Receive incoming telephone calls and route them to patients, medical staff, or other departments.
Receive and distribute mail to medical staff, nursing staff, and patients.
Schedule appointments with other medical services and arrange patient needs, including requesting medical records and initiating requisitions for ultrasound, CT scans, and other procedures at outside and in-house facilities.
Assemble new admission charts; transcribe doctor's orders; initiate lab requests and doctor's referrals; and file lab reports and other patient documents in paper charts and the Electronic Health Record.
Schedule appointments with outside facilities and coordinate patient transfers by contacting EMS dispatchers, ambulance drivers when applicable, PRC, and Tribal transportation.
Arrange transportation for patients receiving care within or outside the Nation's Hospital Unit and verify that the patient's record is complete and accurate before transfer.
Assist with patient discharge orders and the final disposition of patient charts after discharge.
Maintain and enter data for the updated ER Log in accordance with EMTALA and Joint Commission requirements.
Register patients by updating demographics, verifying insurance, and referring patients to the Benefits Coordinator when necessary.
Maintain and replenish forms and office supplies used by the unit.
Notify Housekeeping of routine requests, such as linens and room cleaning.
Submit routine unit work orders using TMA and complete and submit TMA requests.
Process and maintain unit time and attendance records for full-time, part-time, and temporary employees using an automated system; accurately record hours worked and leave taken, review and audit records, research discrepancies, and answer employee questions.
Maintain current lists of patient admissions, discharges, diets, and inpatient blood sugar readings.
Attend monthly unit meetings and record minutes.
Promote Safety and Risk Management initiatives to help ensure patient, visitor, and staff security.
Perform other job-related duties as assigned.