Health Promoter - Cohen Residence

Mission Action•Sf, CA

1d•Onsite

About The Position

The Health Promoter/House Monitor supports the health and well-being of residents at the Richard M. Cohen Residence, a Transitional Residential Care Facility in San Francisco’s Mission Dolores neighborhood. The program provides housing and supportive services to 10 people living with HIV/AIDS, many of whom were formerly homeless. Services include health education, case management, housing navigation, community activities, and food and meal support, with a focus on self-sufficiency, client empowerment, and individualized goals for long-term housing. The position supports site operations by monitoring and maintaining safety, responding to emergencies, resolving conflicts, and providing administrative support. It also includes working one-on-one with residents on health education and treatment adherence. The role works collaboratively with a team of four Health Promoters/House Monitors and a Lead Health Promoter/House Supervisor. One staff member is on duty per shift to provide 24/7 site coverage. Potential shifts are 8 a.m.–4 p.m., 4 p.m.–12 a.m., and 12 a.m.–8 a.m.; during evening and overnight shifts, the Health Promoter/House Monitor is the main staff contact at the site. The position is full-time at 37.5 hours per week and pays $23.50 per hour. Interviews are conducted on a rolling basis until positions are filled.

Requirements

At least 2 years of direct service experience in case management, health education, or a similar field.
Demonstrated knowledge of or experience working with individuals living with HIV/AIDS or people experiencing homelessness.
Experience with crisis intervention, establishing boundaries, conflict resolution, and de-escalation.
Strong written and oral communication skills.
Ability to work independently and as part of a multidisciplinary team.
Proficiency with basic computer programs, including Microsoft Word, Outlook, and Excel.
Understanding of intersectionality and the needs of communities impacted by homelessness in San Francisco.
Strong commitment to housing justice and inclusive, multicultural programming.

Nice To Haves

Bilingual written and oral Spanish skills are preferred but not required.
Professional and/or lived experience related to HIV/AIDS and health promotion.

Responsibilities

Screen visitors and serve as the first point of contact for residents and guests.
Create a welcoming, client-centered environment and provide high-quality customer service.
Oversee building activity and support challenging situations through crisis intervention and de-escalation.
Respond to emergencies according to organizational protocols.
Promote compliance with program policies and House Rules and complete incident reports promptly.
Provide residents with health education and treatment adherence support, including support for residents managing medications independently for the first time.
Collaborate with the Lead Health Promoter and Clinical Social Worker to coordinate care, services, and referrals.
Assist with coordinating house meetings and community activities.
Provide additional administrative support to the program and/or property management needs.
Participate in staff training, meetings, and staff development activities as requested.
Perform other duties as assigned.