Care Promoter 1

ChenMed•Miami Lakes, FL

1d•$17 - $24•Onsite

About The Position

The Care Promoter 1 is an unlicensed medical professional cross-trained to perform routine administrative and clinical tasks that help keep medical centers running smoothly. Duties vary by setting, depending on the center’s size, location, and type. In addition to administrative duties, Care Promoters perform clinical duties under direct physician supervision and in accordance with state medical practice acts. The role is an integral member of a physician-led Care Team focused on providing excellent, comprehensive primary care for a specific patient population. The position includes collecting and documenting patient information, supporting examinations and routine clinical procedures, communicating patient needs and condition changes to clinical personnel, and helping patients follow treatment instructions. It also involves managing supplies and equipment, processing patient calls and messages, supporting physician-authorized prescription calls, and providing health coaching with weekly follow-up calls. Local and/or regional travel to other centers may be required up to 10% of the time. The role requires a high school diploma or GED, graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training, and at least one year of relevant work experience or documented clinical rotation training in its place. BLS for Healthcare Providers is required. Experience with geriatric patients is a plus, and EMR system experience is preferred. The posted pay range is $17.00–$24.26 per hour; final compensation depends on factors including experience, education, and location. The position may also be eligible for bonuses or commissions.

Requirements

High school diploma or equivalent education (GED).
Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training, such as foreign-trained physician or paramedic training.
At least 1 year of work experience as a Medical Assistant, Patient Care Technician, or similar role in a hospital, medical clinic, or comparable environment; documented clinical rotation training may substitute for work experience.
BLS for Healthcare Providers certification.
Excellent interpersonal and customer service skills, with compassion and empathy toward patients and families.
Strong oral and written communication, time management, and organizational skills.
Ability to collaborate effectively with team members, including physicians, clinicians, market leaders, center managers, nurses, case managers, and front desk staff.
Problem-solving mindset focused on patient needs and team goals.
Knowledge of medical products, terminology, services, standards, policies, and procedures.
Basic phone and computer operation skills.
Attention to detail to ensure accuracy of reports and data.
Ability to maintain organized systems that support timely patient flow.
Ability to remain calm in busy or stressful situations.
Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
Ability and willingness to travel locally and/or regionally up to 10% of the time as needed.
Spoken and written fluency in English.

Nice To Haves

Experience working with geriatric patients.
Experience with EMR systems.

Responsibilities

Measure and record patient vital signs and document patient interviews and medical histories.
Catalog and communicate patient needs to the PCP, clinician, specialist, or other clinical personnel.
Prepare patients for examinations, perform routine screening tests, assist physicians with examinations, and explain treatment procedures and physician instructions to patients.
Observe patients and report changes in their conditions to the PCP, clinician, specialist, or other clinical personnel.
Perform non-critical medical and therapeutic procedures based on medical instructions; collect phlebotomy and other lab specimens; and perform basic waived lab tests.
Prepare and administer medications, change dressings, apply bandages, remove sutures, and perform other first-aid procedures under physician supervision; use CPR skills when necessary.
Maintain supplies and equipment, stock and sterilize instruments, follow OSHA safety standards, and complete accurate, legal, and ethical documentation.
Process patient phone messages, return calls, route messages to appropriate team members, and call patients to obtain and relay pertinent information to physicians.
Call prescriptions in to pharmacies with physician approval and authorization; authorized individuals may use the ChenMed Rx system to support physician medication dispensing.
Provide health coaching to a defined group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.
Travel locally and/or regionally, up to 10% of the time, to assist in covering other centers as needed.
Perform other duties as assigned and modified at the manager’s discretion.