Care Promoter, Orthopedic

ChenMed • Lealman, FL

4d • Onsite

About The Position

The Care Promoter 1 is an unlicensed medical professional who is cross-trained to perform routine administrative and clinical tasks that support the smooth operation of medical centers. Duties vary depending on the center’s size, location and type. Clinical duties are performed under direct physician supervision and in accordance with state medical practice acts. The Care Promoter is an integral member of a physician-led care team focused on providing comprehensive primary care to a specific patient population.

The role combines patient intake and clinical support with administrative work, patient communication, health coaching and follow-up. The position may require local or regional travel to cover other centers, and flexibility to work evenings, weekends or holidays as needed.

Requirements

• High school diploma or equivalent (GED).
• Graduation from a nationally accredited Medical Assistant, Patient Care Technician, Emergency Medical Technician (EMT) or Paramedic program.
• At least 1 year of work experience as a Medical Assistant, Patient Care Technician, EMT or Paramedic.
• BLS for Healthcare Providers certification.
• Excellent interpersonal and customer service skills, with compassion and empathy toward patients and families.
• Strong oral and written communication, time-management and organizational skills.
• Ability to collaborate effectively with physicians, clinicians and other team members.
• Problem-solving mindset focused on patient needs and team goals.
• Knowledge of medical products, terminology, services, standards, policies and procedures.
• Basic phone and computer operating skills; proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook and Excel, and other word-processing, spreadsheet, database, email and presentation software.
• Detail orientation and ability to maintain organized systems that support timely patient flow.
• Ability to remain calm in busy or stressful situations.
• Fluency in spoken and written English.
• Ability and willingness to travel locally or regionally up to 10% of the time to assist at other centers as needed.
• Flexibility to work evenings, weekends and/or holidays as needed.

Nice To Haves

• Experience working with geriatric patients.
• Experience with an EMR system.

Responsibilities

• Measure and record patient vital signs, interviews and medical histories.
• Catalog and communicate patient needs to primary care providers, clinicians, specialists and other clinical personnel.
• Prepare patients for examinations, perform routine screening tests, assist physicians with exams, and explain treatment procedures and physician instructions to patients.
• Observe patients and report changes in their conditions to appropriate clinical personnel.
• Perform non-critical medical and therapeutic procedures based on medical instructions.
• Collect phlebotomy and other laboratory specimens and perform basic waived laboratory tests.
• Prepare and administer medications; change dressings, apply bandages, remove sutures and perform other first-aid procedures under physician supervision; use CPR skills when necessary.
• Maintain supplies and equipment, stock and sterilize instruments, follow OSHA safety standards, and complete accurate, legal and ethical documentation.
• Process patient phone messages, return calls and route messages to appropriate team members; contact patients to obtain and relay pertinent information for physicians.
• Call in prescriptions to pharmacies when approved and authorized by a physician; authorized individuals may use the ChenMed Rx system to support physician medication dispensing.
• Use appropriate medical terminology and follow legal and ethical professional conduct.
• Provide health coaching to a defined group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.
• Perform other duties as assigned or modified at the manager’s discretion.

Benefits

• The posting describes comprehensive employee benefits, career development and advancement opportunities, and work-life balance; it links to a separate employee benefits page for details.
• The position may be eligible for bonuses or commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED