Care Promoter

ChenMed • Lakeland, FL

11d • $17 - $24 • Onsite

About The Position

The Care Promoter 1 is an unlicensed medical professional cross-trained to perform routine administrative and clinical tasks that help keep a medical center running smoothly. Duties vary by setting, including the center’s size, location, and type. The role performs clinical duties under direct physician supervision and in accordance with state medical practice acts. As an integral member of a physician-led care team, the Care Promoter supports comprehensive primary care for a defined patient population.

The position combines patient intake and care support, routine clinical procedures, documentation, communication, and administrative work. It also provides health coaching and follow-up to support patients in making healthy lifestyle choices. The role may require local or regional travel to cover other centers, and flexibility to work evenings, weekends, or holidays as needed.

Requirements

• High school diploma or equivalent (GED).
• Graduation from a nationally accredited Medical Assistant, Patient Care Technician, Emergency Medical Technician (EMT), or Paramedic program.
• At least 1 year of work experience as a Medical Assistant, Patient Care Technician, EMT, or Paramedic.
• BLS for Healthcare Providers certification.
• Excellent interpersonal and customer service skills, with compassion and empathy toward patients and families.
• Strong oral and written communication, time-management, and organizational skills.
• Ability to collaborate effectively with team members, including physicians, clinicians, market leaders, center managers, nurses, case managers, and front desk staff.
• Problem-solving mindset focused on patient needs and team goals.
• Knowledge of medical products, terminology, services, standards, policies, and procedures.
• Basic phone and computer skills; proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
• Attention to detail and ability to maintain organized systems that support timely patient flow.
• Ability to remain calm in busy or stressful situations.
• Ability and willingness to travel locally and/or regionally up to 10% of the time to cover other centers as needed.
• Fluency in spoken and written English.
• Flexibility to work evenings, weekends, and/or holidays as needed.

Nice To Haves

• Experience working with geriatric patients.
• Experience with an EMR system.

Responsibilities

• Measure and record patient vital signs and document patient interviews and medical histories.
• Catalog and communicate patient needs to the PCP, clinicians, specialists, and other clinical personnel.
• Prepare patients for examinations, perform routine screening tests, assist physicians with examinations, and explain treatment procedures and physician instructions to patients.
• Observe patients and report changes in their conditions to the PCP, clinicians, specialists, and other clinical personnel.
• Perform non-critical medical and therapeutic procedures based on medical instructions; collect phlebotomy and other lab specimens; and perform basic waived lab tests.
• Prepare and administer medications, change dressings, apply bandages, remove sutures, perform other first-aid procedures, and use CPR skills when necessary, all under physician supervision.
• Maintain supplies and equipment, stock and sterilize instruments, follow OSHA safety standards, and ensure accurate, legal, and ethical documentation.
• Process patient phone messages, return calls, route messages to appropriate team members, and contact patients to obtain and relay information for the physician.
• Call prescriptions in to the pharmacy with physician approval and authorization; authorized individuals may use the ChenMed Rx system to support physician medication dispensing.
• Provide health coaching to a defined group of patients and follow up with coached patients through weekly calls.
• Perform other duties as assigned or modified at the manager’s discretion.

Benefits

• The posting refers applicants to a separate employee benefits document and describes comprehensive benefits, without listing specific benefits.
• Career development and advancement opportunities.
• Great compensation and work-life balance.
• The position may be eligible for bonuses or commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED