Care Promoter, Orthopedic

ChenMed•St. Petersburg, FL

5d•$17 - $24•Onsite

About The Position

The Care Promoter 1 is an unlicensed medical professional cross-trained to perform routine administrative and clinical tasks that help medical centers run smoothly. Duties vary by setting and may include administrative responsibilities as well as clinical work performed under direct physician supervision and in accordance with state medical practice acts. The role is an integral member of a physician-led care team providing comprehensive primary care to a defined patient population. The Care Promoter supports patient care by collecting and documenting vital signs, medical histories, and other information; preparing patients for examinations; assisting physicians; carrying out routine screenings and authorized procedures; and communicating patient needs or changes in condition to clinical personnel. The role also supports medication and specimen handling, equipment and supply maintenance, patient communications, and health coaching, including weekly follow-up calls with coached patients. The position requires local or regional travel of up to 10% as needed to cover other centers and flexibility to work evenings, weekends, or holidays as needed. Compensation is listed at $17.00–$24.26 per hour; the role may also be eligible for bonuses or commissions. ChenMed describes itself as a family-owned, physician-led healthcare organization focused on improving care for seniors and offers compensation, benefits, career development, advancement opportunities, and work-life balance.

Requirements

High school diploma or equivalent (GED).
Graduation from a nationally accredited Medical Assistant, Patient Care Technician, Emergency Medical Technician (EMT), or Paramedic program.
At least 1 year of work experience as a Medical Assistant, Patient Care Technician, EMT, or Paramedic.
BLS for Healthcare Providers certification.
Excellent interpersonal and customer service skills, with compassion and empathy toward patients and families.
Strong oral and written communication, time-management, and organizational skills.
Ability to collaborate effectively with physicians, clinicians, market leaders, center managers, nurses, case managers, and front-desk staff.
Problem-solving mindset focused on patient needs and team goals.
Knowledge of medical products, terminology, services, standards, policies, and procedures.
Basic phone and computer operation skills; proficiency with Microsoft Office Suite and other word-processing, spreadsheet, database, email, and presentation software.
Attention to detail and ability to maintain accurate reports and data.
Ability to maintain organized systems that support timely patient flow and to remain calm in busy or stressful situations.
Fluency in spoken and written English.
Ability and willingness to travel locally or regionally up to 10% of the time as needed.
Flexibility to work evenings, weekends, and/or holidays as needed.

Nice To Haves

Experience working with geriatric patients.
Experience with an electronic medical record (EMR) system.

Responsibilities

Measure and record patient vital signs and document patient interviews and medical histories.
Catalog and communicate patient needs to the PCP, clinician, specialist, or other clinical personnel.
Prepare patients for examinations, perform routine screening tests, assist physicians with exams, and explain treatment procedures and physician instructions to patients.
Observe patients and report changes in their condition to the PCP, clinician, specialist, or other clinical personnel.
Perform non-critical medical and therapeutic procedures based on medical instructions; collect phlebotomy and other laboratory specimens and perform basic waived laboratory tests.
Prepare and administer medications, change dressings, apply bandages, remove sutures, and perform other first-aid procedures under physician supervision; use CPR skills when necessary.
Maintain supplies and equipment, stock and sterilize instruments, follow OSHA safety standards, and document accurately and ethically.
Process patient phone messages, return calls, route messages to appropriate team members, and contact patients to obtain or relay information for the physician.
Call prescriptions in to pharmacies with physician approval and authorization; authorized individuals may use the ChenMed Rx system to support physician medication dispensing.
Provide health coaching to a defined patient group and follow up with coached patients through weekly calls.
Travel locally or regionally as needed to assist in covering other centers.
Perform other duties as assigned or modified at the manager’s discretion.