Care Promoter

ChenMed•Tampa, FL

20h•$17 - $24•Onsite

About The Position

The Care Promoter 1 is an unlicensed medical professional cross-trained to perform routine administrative and clinical tasks that keep medical centers running smoothly. Duties vary by setting, including its size, location, and type. Clinical duties are performed under direct physician supervision and in accordance with state medical practice acts. The role is an integral member of a physician-led Care Team focused on providing excellent, comprehensive primary care for a defined patient population. The Care Promoter measures and records vital signs and medical histories, prepares patients for examinations and screening tests, assists physicians, and communicates patient needs and changes in condition to clinical personnel. The role performs non-critical procedures, collects specimens, conducts basic waived laboratory tests, assists with medications and basic wound care under physician supervision, and maintains supplies and equipment. It also handles patient calls and messages, supports prescriptions upon physician approval, and provides health coaching and weekly follow-up calls to assigned patients. The position requires a high school diploma or equivalent, graduation from an accredited program in Medical Assisting, Patient Care Technician, EMT, or Paramedic studies, at least one year of related work experience, and BLS for Healthcare Providers certification. Local and/or regional travel of up to 10% may be needed to cover other centers. Evening, weekend, and holiday work may be required as needed. The posted base pay range is $17.00–$24.26 per hour; final compensation depends on factors including experience, education, and geographic location. The position may also be eligible for bonuses or commissions.

Requirements

High school diploma or equivalent education (GED).
Graduation from a nationally accredited Medical Assistant, Patient Care Technician, Emergency Medical Technician (EMT), or Paramedic program.
At least 1 year of work experience as a Medical Assistant, Patient Care Technician, EMT, or Paramedic.
BLS for Healthcare Providers certification.
Excellent interpersonal and customer service skills, with compassion and empathy toward patients and families.
Strong oral and written communication, time management, and organizational skills.
Ability to collaborate with physicians, clinicians, market leaders, center managers, nurses, case managers, and front desk staff.
Problem-solving mindset focused on patient needs and team goals.
Knowledge of medical products, terminology, services, standards, policies, and procedures.
Basic phone and computer operation skills.
Attention to detail to ensure accurate reports and data.
Ability to maintain organized systems that support timely patient flow.
Ability to remain calm in busy or stressful situations.
Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
Spoken and written fluency in English.
Ability and willingness to work evenings, weekends, and/or holidays as needed.

Nice To Haves

Experience working with geriatric patients.
Experience with an EMR system.

Responsibilities

Measure and record patient vital signs, interviews, and medical histories.
Catalog and communicate patient needs to the PCP, clinician, specialist, or other clinical personnel.
Prepare patients for examinations, perform routine screening tests, assist physicians with examinations, and explain treatment procedures and physician instructions to patients.
Observe patients and report changes in their conditions to the PCP, clinician, specialist, or other clinical personnel.
Perform non-critical medical and therapeutic procedures based on medical instructions.
Collect phlebotomy and other laboratory specimens and perform basic waived laboratory tests.
Prepare and administer medications, change dressings, apply bandages, remove sutures, and perform other first-aid procedures under physician supervision; use CPR skills when necessary.
Maintain supplies and equipment, stock and sterilize instruments, follow OSHA safety standards, and document accurately and ethically.
Process patient phone messages, return calls, route messages to appropriate team members, and contact patients to obtain and relay information for the physician.
Call prescriptions in to pharmacies upon physician approval and authorization; authorized individuals may use the ChenMed Rx system to support physician medication dispensing.
Provide health coaching to a defined group of patients and follow up with coached patients through weekly calls.
Perform other duties as assigned and modified at the manager’s discretion.
Travel locally and/or regionally up to 10% of the time to assist in covering other centers as needed.
Work evenings, weekends, and/or holidays as needed.