Medical Assistant (Care Promoter)
About The Position
The Care Promoter (Medical Assistant) is an unlicensed medical professional cross-trained to perform routine administrative and clinical tasks that keep medical centers running smoothly. Duties vary by setting and are performed in addition to administrative responsibilities. Clinical duties are performed under direct physician supervision and in accordance with state medical practice acts. The Care Promoter is an integral member of a physician-led care team focused on providing excellent, comprehensive primary care to a specific patient population. The role includes collecting and documenting patient information, assisting with examinations and routine clinical procedures, supporting communication among patients and clinicians, maintaining supplies and equipment, and providing health coaching and follow-up. The position may require local or regional travel of up to 10% to cover other centers as needed.
Requirements
- High school diploma or equivalent education (GED).
- Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training, such as foreign-trained physician or paramedic training.
- At least 1 year of work experience as a Medical Assistant, Patient Care Technician, or similar role in a hospital, medical clinic, or comparable environment; documented clinical rotation training may substitute for work experience.
- BLS for Healthcare Providers certification.
- Excellent interpersonal and customer service skills, with compassion and empathy toward patients and families.
- Strong oral and written communication, time management, and organizational skills.
- Ability to collaborate effectively with team members, including physicians, clinicians, market leaders, center managers, nurses, case managers, and front desk staff.
- Problem-solving mindset focused on patient needs and team goals.
- Knowledge of medical products, terminology, services, standards, policies, and procedures.
- Basic phone and computer skills.
- Attention to detail to ensure accurate reports and data.
- Ability to maintain organized systems and ensure timely patient flow.
- Ability to remain calm in busy or stressful situations.
- Proficiency in Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
- Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers as needed.
- Spoken and written fluency in English.
Nice To Haves
- Experience working with geriatric patients.
- Experience with EMR systems.
Responsibilities
- Measure and record patient vital signs and document patient interviews and medical histories.
- Catalog and communicate patient needs to the PCP, clinician, specialist, and/or other clinical personnel.
- Prepare patients for examinations, perform routine screening tests, assist physicians with exams, and explain treatment procedures and physician instructions to patients.
- Observe patients and report changes in their conditions to the PCP, clinician, specialist, and/or other clinical personnel.
- Perform non-critical medical and therapeutic procedures based on medical instructions; collect phlebotomy and other lab specimens; and perform basic waived lab tests.
- Prepare and administer medications, change dressings, apply bandages, remove sutures, and perform other first aid procedures under physician supervision; use CPR skills when necessary.
- Maintain supplies and equipment, stock and sterilize instruments, practice OSHA safety standards, and complete accurate, legal, and ethical documentation.
- Process patient phone messages, return calls, route calls to appropriate team members, and call patients to obtain and relay pertinent information for the physician.
- Call prescriptions in to the pharmacy upon physician approval and authorization; authorized individuals use the ChenMed Rx system to support physician medication dispensing.
- Provide health coaching to a defined group of patients to support healthy lifestyle choices and follow up with coached patients via weekly calls.
- Perform other duties as assigned and modified at the manager’s discretion.
Benefits
- Great compensation and comprehensive benefits; detailed benefits information is linked in the posting.
- Career development and advancement opportunities.
- Work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
