Care Promoter

ChenMed•Lakeland South, WA

21h•$17 - $24•Onsite

About The Position

The Care Promoter 1 is an unlicensed medical professional cross-trained to perform routine administrative and clinical tasks that keep a medical center running smoothly. Duties vary by setting, including its size, location, and type. The role performs clinical duties under direct physician supervision and in accordance with state medical practice acts. As an integral member of a physician-led care team, the Care Promoter helps provide comprehensive primary care to a defined patient population. The position measures and records vital signs and patient histories; prepares patients for examinations and screening tests; assists physicians with exams; performs non-critical procedures and basic waived laboratory tests; and collects specimens. Under physician supervision, the role may administer medications, change dressings, remove sutures, and perform first aid. It also maintains supplies and equipment, follows OSHA safety standards, documents care, handles patient communications, and provides health coaching and follow-up calls. The position may require local or regional travel to cover other centers, as needed.

Requirements

High school diploma or equivalent (GED).
Graduation from a nationally accredited Medical Assistant, Patient Care Technician, EMT, or Paramedic program.
At least 1 year of work experience as a Medical Assistant, Patient Care Technician, EMT, or Paramedic.
BLS for Healthcare Providers certification.
Excellent interpersonal and customer service skills, with compassion and empathy toward patients and families.
Strong oral and written communication, time management, and organizational skills.
Ability to collaborate effectively with physicians, clinicians, market leaders, center managers, nurses, case managers, front desk staff, and other team members.
Problem-solving mindset focused on patient needs and team goals.
Knowledge of medical products, terminology, services, standards, policies, and procedures.
Basic phone and computer operating skills; proficiency with Microsoft Office Suite and other word-processing, spreadsheet, database, email, and presentation software.
Attention to detail and ability to maintain organized systems that support timely patient flow.
Ability to remain calm in busy or stressful situations.
Ability and willingness to travel locally and/or regionally up to 10% of the time to cover other centers as needed.
Fluency in spoken and written English.
Flexibility to work evenings, weekends, and/or holidays as needed.

Nice To Haves

Experience working with geriatric patients.
Experience with an EMR system.

Responsibilities

Measure and record patient vital signs, interviews, and medical histories.
Catalog and communicate patient needs to the PCP, clinicians, specialists, and other clinical personnel.
Prepare patients for examinations and routine screening tests; assist physicians with examinations and explain treatment procedures and instructions to patients.
Observe patients and report changes in their conditions to the appropriate clinical personnel.
Perform non-critical medical and therapeutic procedures according to medical instructions; collect phlebotomy and other laboratory specimens; and perform basic waived laboratory tests.
Under physician supervision, prepare and administer medications, change dressings, apply bandages, remove sutures, and perform other first aid procedures; use CPR skills when necessary.
Maintain supplies and equipment, stock and sterilize instruments, follow OSHA safety standards, and maintain accurate, legal, and ethical documentation.
Process patient phone messages, return calls, route messages to team members, and contact patients to obtain or relay information for physicians.
Call in prescriptions to pharmacies with physician approval and authorization; authorized individuals may use the ChenMed Rx system to support physician medication dispensing.
Provide health coaching to a defined group of patients and follow up with coached patients through weekly calls.
Perform other duties as assigned or modified at the manager’s discretion.