Care Promoter

ChenMed•North Miami, FL

3d•Onsite

About The Position

The Care Promoter 1 is an unlicensed medical professional cross-trained to perform routine administrative and clinical tasks that help keep medical centers running smoothly. Duties vary by setting, including the center’s size, location, and type. Under direct physician supervision and in accordance with state medical practice acts, the Care Promoter performs clinical duties as part of a physician-led care team providing comprehensive primary care to a defined patient population. The role also provides health coaching to support patients’ healthy lifestyle choices and follows up with coached patients through weekly calls.

Requirements

High school diploma or equivalent (GED).
Graduation from a nationally accredited program in Medical Assisting, Patient Care Technician, Emergency Medical Technician (EMT), or Paramedic.
At least 1 year of work experience as a Medical Assistant, Patient Care Technician, EMT, or Paramedic.
BLS for Healthcare Providers certification.
Excellent interpersonal and customer service skills, with compassion and empathy toward patients and families.
Strong oral and written communication, time management, and organizational skills.
Ability to collaborate effectively with physicians, clinicians, and other team members.
Problem-solving mindset focused on patient needs and team goals.
Knowledge of medical products, terminology, services, standards, policies, and procedures.
Basic phone and computer skills; proficiency in Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other office software.
Attention to detail and ability to maintain organized systems for timely patient flow.
Ability to remain calm in busy or stressful situations.
Ability and willingness to travel locally and/or regionally up to 10% of the time to cover other centers as needed.
Fluency in spoken and written English.
Flexibility to work evenings, weekends, and/or holidays as needed.

Nice To Haves

Experience working with geriatric patients.
Experience with an EMR system.

Responsibilities

Measure and record patient vital signs, interviews, and medical histories.
Catalog and communicate patient needs to the PCP, clinicians, specialists, and other clinical personnel.
Prepare patients for examinations, perform routine screening tests, assist physicians with examinations, and explain treatment procedures and physician instructions.
Observe patients and report changes in their conditions to appropriate clinical personnel.
Perform non-critical medical and therapeutic procedures based on medical instructions.
Collect phlebotomy and other laboratory specimens and perform basic waived laboratory tests.
Prepare and administer medications; change dressings; apply bandages; remove sutures; and perform other first-aid procedures, including CPR when necessary, under physician supervision.
Maintain supplies and equipment, stock and sterilize instruments, follow OSHA safety standards, and document accurately, legally, and ethically.
Process patient phone messages, return calls, route messages to team members, and call patients to obtain and relay information for physicians.
Call prescriptions in to pharmacies with physician approval and authorization; authorized individuals may use the ChenMed Rx system to support physician medication dispensing.
Use appropriate medical terminology and follow legal and ethical professional conduct.
Provide health coaching to a defined group of patients and follow up with coached patients through weekly calls.
Perform other duties as assigned or modified at the manager’s discretion.