Health Navigator

Main Street Health•Wooster, OH

About The Position

Main Street Health is the nation's largest provider of value-based care exclusively serving rural America. It partners with rural primary care doctors, providing staff, technology, and processes to support value-based care and relationship-driven healthcare. The Health Navigator develops trusted relationships with patients and providers and assists with patient-facing, administrative, and logistical tasks so doctors can focus on providing high-quality care. Although employed by Main Street, Navigators work inside partner clinics alongside clinic staff. They meet with and call patients, enter information into Main Street's systems, contact pharmacies about prescription refills, and help address insurance coverage challenges. Main Street provides training and tools for the role.

Requirements

Be comfortable working independently and demonstrate self-starter initiative.
Enjoy meeting new people and developing relationships.
Bring a strong service mentality to the work.
Care about the local community and want to see it thrive.
Be able to explain the importance of key activities that help patients become healthier.
Be flexible and willing to tackle new challenges.
Be a problem solver who takes initiative.
Be comfortable using data to inform decisions and activities.
Be comfortable working in a fast-paced organization where change is the norm.
Learn and apply new information quickly.
Be familiar with and comfortable using multiple software platforms.
Work a full-time 40-hour week, Monday through Friday, 8 a.m. to 5 p.m., with a one-hour lunch.
Have an active, unencumbered driver's license.
Have a GED or high school diploma.

Responsibilities

Develop strong relationships with patients and assist them with their care.
Meet with patients during check-in and enter data into Main Street's software platform for reporting and tracking.
Call patients to schedule office visits or remind them to pick up medication.
Order and schedule procedures, tests, and screenings.
Identify and track progress on important gaps in patient care.
Maintain records of patient interactions and communicate with providers using electronic health records.
Educate patients about healthcare options, insurance benefits, and common medical conditions.
Help patients access community resources.
Help coordinate follow-up care after hospital discharge.
Demonstrate compassion, adaptability, attention to detail, patience, and eagerness to collaborate with team members.