Health Information Specialist - Springfield IL - Onsite

Datavant•Springfield, IL

20d•$15 - $18•Onsite

About The Position

The Health Information Specialist processes release-of-information requests for medical records promptly and accurately, providing high-quality customer service. The role protects patient privacy by ensuring that only authorized individuals access medical information and that disclosures comply with the request, authorization, company policy, and HIPAA regulations. This is an intermediate-level position requiring at least one year of related health information management experience. The position is onsite in Springfield, Illinois and requires local or regional travel 75% or more of the time. The specialist manages patient health records, prepares and assembles charts, creates digital images of paperwork for electronic medical records, and retrieves and transmits records in response to requests. The role also includes answering calls, supporting walk-in patients and administrative tasks, generating reports, and assisting with training and operational initiatives. The specialist must meet the site's productivity expectations and may work overtime during peak seasons when required.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
At least one year of health information-related experience.
Able to travel locally or regionally 75% or more of the time and commute between locations as needed.
Able to work overtime during peak seasons when required.
Meet and/or exceed company productivity standards.
Basic computer proficiency.
Comfortable regularly using phones, fax machines, printers, and other general office equipment.
Professional verbal and written communication skills in English.
Detail- and quality-oriented approach to accurate and compliant medical records information.
Strong data-entry skills.
Able to work with minimal supervision while responding to changing priorities and role needs.
Ability to organize and manage multiple tasks.
Able to respond to requests in a fast-paced environment.

Nice To Haves

Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with onsite clients and customers.
Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information in accordance with company and facility policies and procedures.
Maintain confidentiality and security of privileged information and consistently apply medical privacy regulations to prevent unauthorized disclosure.
Maintain working knowledge of company and facility software and follow applicable codes of conduct and policies.
Inform the manager about work, site difficulties, and fluctuating volumes.
Manage and safeguard patient health records in compliance with HIPAA standards.
Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in the electronic medical record.
Respond to internal and external requests for patient records by retrieving and transmitting them appropriately.
Answer inbound and outbound calls and potentially assist with patient walk-ins.
Potentially assist with administrative duties, including handling faxes, opening mail, and data entry.
Potentially schedule pick-ups.
Assist with training associates in the HIS I position and provide general staff guidance, new-hire training, and developmental training.
Generate reports for the manager or facility as directed.
Exceed level 1 productivity expectations as outlined for the specific site.
Participate in project teams and committees to advance operational strategies and initiatives as needed.
Perform other duties as assigned.
Assist with additional work duties or responsibilities as evident or required.