Health Information Specialist I-Onsite

Datavant•Anderson, IN

13d•$16 - $18•Onsite

About The Position

This entry-level, onsite role is responsible for processing medical-record requests and other release-of-information (ROI) requests accurately and efficiently while providing high-quality customer service. The specialist protects patient privacy by ensuring that records are released only to authorized individuals and in compliance with the request, authorization, company policy, facility policy, and HIPAA regulations. The role is based at one location in Anderson, Indiana, and involves assisting walk-in patients, providing phone support, handling mail and fax requests, copying records to CD or flash drive, and documenting information across multiple platforms. The full-time schedule is Monday through Friday, 8:00 a.m.–4:30 p.m. EST. The position offers an estimated base pay range of $16–$18 per hour and benefits including PTO, health, vision and dental insurance, a 401(k) savings plan, and tuition assistance.

Requirements

High school diploma or GED.
Ability to commute between locations as needed.
Able to work overtime during peak seasons when required.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Detail- and quality-oriented approach to accurate, compliant medical-record information.
Strong data-entry skills.
Ability to work with minimal supervision while responding to changing priorities and role needs.
Ability to organize and manage multiple tasks.
Ability to respond to requests in a fast-paced environment.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with onsite clients and customers.
Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information according to company and facility policies and procedures.
Maintain the confidentiality and security of privileged information and safeguard patient records in compliance with HIPAA.
Maintain working knowledge of company and facility software and follow applicable codes of conduct and policies.
Inform the manager about work or site difficulties and fluctuating volumes.
Assist with additional duties and responsibilities as needed.
Manage patient health records and consistently apply medical privacy regulations to prevent unauthorized disclosure.
Prepare new patient charts by gathering documents and information from paper and electronic sources.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in the electronic medical record.
Retrieve and appropriately transmit patient records in response to internal and external requests.
Answer inbound and outbound calls and assist patient walk-ins as needed.
Handle administrative duties such as faxes, opening mail, and data entry.
Meet productivity expectations established for the site.
Schedule pick-ups as needed.
Copy medical records to CD or flash drive.
Other duties as assigned.