Health Information Specialist I-Onsite

Datavant•Chicago, IL

13d•$17 - $18•Onsite

About The Position

Datavant is hiring an entry-level Health Information Specialist I to process release-of-information requests, particularly requests for medical records. The role requires timely and accurate work, quality customer service, and protection of patient privacy. Releases must comply with the request, authorization, company policy, facility policy, and HIPAA regulations. This is an onsite, full-time position at one location in Chicago, Illinois, with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. Duties include supporting patient walk-ins and callers, processing mail and faxed requests, managing patient health records, preparing and assembling charts, creating digital images of paperwork, and retrieving and transmitting records appropriately. The position also involves documenting information across multiple platforms, meeting site productivity expectations, and potentially assisting with administrative duties and pickup scheduling. The role requires basic computer proficiency, accurate data entry, strong communication and organizational skills, and the ability to manage changing priorities with minimal supervision. Overtime may be required during peak seasons. The estimated base pay is $17.05–$18.00 per hour. The position is not eligible for employment sponsorship. Some client facilities may require post-offer health screenings and proof of or completion of vaccinations.

Requirements

High school diploma or GED.
Ability to commute between locations as needed.
Ability to work overtime during peak seasons when required.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Attention to detail and quality when handling accurate and compliant medical-record information.
Strong data-entry skills.
Ability to work with minimal supervision and respond to changing priorities and role needs.
Ability to organize and manage multiple tasks.
Ability to respond to requests in a fast-paced environment.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with onsite clients and customers.
Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information in accordance with company and facility policies and procedures.
Protect confidential and privileged information and prevent unauthorized disclosure of patient records.
Maintain working knowledge of company and facility software and follow applicable codes of conduct and policies.
Inform the manager about work, site difficulties, and fluctuating volumes.
Manage and safeguard patient health records and ensure compliance with HIPAA standards.
Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in the electronic medical record.
Retrieve and appropriately transmit patient records in response to internal and external requests.
Answer inbound and outbound calls and assist patient walk-ins as needed.
Assist with administrative duties such as handling faxes, opening mail, and data entry.
Meet productivity expectations established for the specific site.
Schedule pickups as needed.
Assist with additional duties or responsibilities as required.