Health Information Specialist I-Onsite

Datavant•Anderson, IN

12d•Onsite

About The Position

Datavant is hiring an entry-level Health Information Specialist I to process release-of-information requests, especially medical record requests, accurately and efficiently while providing high-quality customer service. The role protects patient privacy by releasing information only to authorized individuals and following the request, authorization, company policy, and HIPAA regulations. This is an onsite, full-time position in Anderson, Indiana, working Monday through Friday from 8:00 a.m. to 4:30 p.m. The specialist assists patient walk-ins and supports customers by phone; processes incoming and outgoing mail, faxes, and medical record requests; copies records to CDs or flash drives; and documents information across multiple platforms using two computer monitors. The position may also involve administrative duties, data entry, scheduling pickups, and other assigned tasks. The specialist manages and safeguards patient health records, prepares and assembles charts, creates digital images of paperwork for electronic medical records, and retrieves and transmits records appropriately to internal and external requesters. The role requires meeting site-specific productivity expectations, adapting to changing priorities, and working with minimum supervision. Overtime may be required during peak seasons. The position offers PTO, health, vision, and dental insurance, a 401(k) savings plan, and tuition assistance. The estimated base pay is $16–$18 per hour. Post-offer health screenings and proof of or completion of certain vaccinations may be required depending on client requirements. The job is not eligible for employment sponsorship.

Requirements

High school diploma or GED.
Ability to commute between locations as needed.
Ability to work overtime during peak seasons when required.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Attention to detail and quality when handling accurate and compliant medical-record information.
Strong data-entry skills.
Ability to work with minimum supervision while responding to changing priorities and role needs.
Ability to organize and manage multiple tasks.
Ability to respond to requests in a fast-paced environment.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with onsite clients and customers.
Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information in accordance with company and facility policies and procedures.
Safeguard patient records and maintain confidentiality and security of privileged information, following HIPAA and other medical privacy requirements.
Manage patient health records, prepare new patient charts, and gather documents from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in the electronic medical record.
Retrieve and appropriately transmit records in response to requests from within the facility and external sources.
Assist patient walk-ins and answer inbound and outbound calls.
Process incoming and outgoing mail and faxed requests, and perform related administrative duties such as opening mail and data entry.
Copy medical records to CDs or flash drives.
Document information in multiple platforms using two computer monitors.
Maintain working knowledge of company and facility software and follow applicable codes of conduct and policies.
Inform the manager of work or site difficulties and fluctuating volumes.
Meet productivity expectations established for the specific site.
Schedule pickups when needed and assist with additional duties or responsibilities as assigned.