Health Information Specialist I-Onsite

Datavant•Chicago, IL

12d•Onsite

About The Position

This entry-level, onsite position processes release-of-information requests, particularly requests for medical records, accurately and efficiently while providing high-quality customer service. The specialist protects patient privacy by ensuring that records are released only to authorized individuals and that disclosures comply with the request, authorization, company policy, facility policies, and HIPAA regulations. The role is based at one location in Chicago, Illinois, and works Monday through Friday from 8:00 a.m. to 4:30 p.m. EST. Duties may include assisting patient walk-ins, providing phone support, managing mail and faxes, copying records to CD or flash drive, and documenting information across multiple platforms using two computer monitors. The specialist receives and processes patient health information requests; maintains confidentiality and security; manages and assembles patient records; prepares charts; creates digital images of paperwork for electronic medical records; retrieves and transmits records to internal and external requesters; and handles calls and administrative tasks. The position requires meeting site productivity expectations, communicating work or site difficulties and fluctuating volumes to a manager, and helping with other duties as needed. The role may require travel between locations and overtime during peak seasons. The estimated base pay is $17.05–$18 per hour. Full benefits include PTO, health, vision, and dental insurance, a 401(k) savings plan, and tuition assistance. Post-offer health screenings and proof of or completion of certain vaccinations may be required by clients. Employment sponsorship is not available.

Requirements

High school diploma or GED.
Ability to commute between locations as needed.
Ability to work overtime during peak seasons when required.
Basic computer proficiency.
Proficiency with Microsoft Office, including Word and Excel.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Detail- and quality-oriented approach to accurate, compliant medical-record handling.
Strong data-entry skills.
Ability to work with minimum supervision and respond to changing priorities and role needs.
Ability to organize and manage multiple tasks and respond to requests in a fast-paced environment.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with onsite clients and customers.
Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information according to company and facility policies and procedures.
Safeguard confidential patient information and consistently apply medical privacy regulations and HIPAA standards.
Manage patient health records, prepare new patient charts, and gather documents from paper and electronic sources.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in electronic medical records.
Retrieve and appropriately transmit patient records in response to requests from facility staff and external sources.
Assist patient walk-ins and provide inbound and outbound phone support.
Process incoming and outgoing mail and faxed requests; assist with faxes, opening mail, and data entry.
Copy medical records to CD or flash drive and document information in multiple platforms.
Maintain working knowledge of company and facility software and follow applicable codes of conduct and policies.
Inform the manager of work or site difficulties and fluctuating volumes.
Meet productivity expectations established for the site.
Schedule pick-ups when needed.
Assist with additional duties and responsibilities as required.