Health Information Specialist I

Datavant•Hershey, PA

22d•Onsite

About The Position

Datavant is seeking a Health Information Specialist to provide call support and process medical record requests in an onsite, patient-facing front desk role in Hershey, Pennsylvania. The position involves supporting patients, providers, and authorized requestors while ensuring medical record requests are handled accurately, promptly, and in compliance with HIPAA, privacy regulations, and facility policies. The role also includes faxing, scanning, burning medical images to CDs, electronically sharing images, and administrative work. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Eastern Time. Training includes Datavant DHISC training and hands-on, role-specific training during the first 30 days. The position offers opportunities for growth and advancement. Overtime may be required during peak seasons. The job is not eligible for employment sponsorship. The employer states it is an equal opportunity employer and provides reasonable accommodations to individuals with disabilities.

Requirements

High school diploma or GED from an institute accredited by a State Department of Education.
Strong customer service and communication skills, including professional verbal and written communication in English.
Comfort working in a patient-facing front desk environment.
Attention to detail and quality when handling confidential medical record information.
Reliability, punctuality, and professionalism.
Ability to multitask, organize and manage multiple tasks, and work independently with minimum supervision.
Ability to respond to changing priorities and requests in a fast-paced environment.
Basic computer proficiency and strong data-entry skills.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Pass the annual introductory HIPAA examination.
Ability to meet client post-offer health screening and vaccination requirements, subject to review of requested exemptions.
Work authorization that does not require employment sponsorship.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with onsite clients and customers.
Comfort proposing new ideas, process improvements, and feedback to internal stakeholders.

Responsibilities

Serve as the front desk point of contact for walk-in patients requesting medical records or releases.
Provide phone support to patients, providers, and authorized requestors.
Process Release of Information (ROI) requests accurately and promptly.
Fax, scan, and manage incoming and outgoing medical record requests.
Burn medical images to CDs and share images electronically as required.
Support client relationship management through professional communication.
Assist with reporting and administrative duties, including data entry and email.
Maintain compliance with HIPAA, privacy regulations, and facility policies.
Complete a 90-day ROI Certification course and pass with a score of 85% or higher.
Work overtime during peak seasons when required.