Health Information Specialist I

Datavant

13d•Remote

About The Position

This entry-level role processes release-of-information (ROI) requests, including medical record requests, accurately and efficiently while providing high-quality customer service. The specialist protects patient privacy by ensuring that information is released only to authorized individuals and in accordance with the request, authorization, company policy, facility policy, and HIPAA regulations. The role is remote and full-time, Monday through Friday, with one of two schedules: 8:30 a.m.–5:00 p.m. or 8:00 a.m.–4:30 p.m. Work includes processing and managing patient health records, handling calls and walk-in patients, responding to internal and external record requests, and performing related administrative tasks. The specialist uses multiple platforms and two computer monitors and may need to work overtime during peak seasons or commute between locations as needed.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Ability to commute between locations as needed.
Able to work overtime during peak seasons when required.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.

Nice To Haves

Customer service, data entry, or release-of-information experience.
Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with on-site clients and customers.
Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information in accordance with company and facility policies and procedures.
Maintain confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
Manage and safeguard patient health records and ensure compliance with HIPAA standards.
Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in the electronic medical record.
Respond to requests for patient records from within the facility and external sources by retrieving and transmitting records appropriately.
Answer inbound and outbound calls and provide front desk support to walk-in patients as needed.
Assist with administrative duties such as handling faxes, opening mail, and data entry.
Maintain working knowledge of company and facility software and comply with applicable codes of conduct and policies.
Inform the manager of work or site difficulties and fluctuating volumes.
Meet productivity expectations established for the site.
Schedule pickups as needed.
Assist with additional duties or responsibilities as required.