Health Information Specialist I

Datavant•Newburgh, NY

13h•$16 - $21•Onsite

About The Position

Datavant is seeking a Health Information Specialist to provide call support and process Release of Information (ROI) requests, along with faxing, burning medical images to CDs, and storage ordering and review. This onsite, patient-facing role is based at the front desk in Newburgh, New York, and supports timely, accurate, and compliant handling of medical record requests. The role involves direct interaction with patients, providers, and authorized requestors, and offers opportunities for long-term growth within the company. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. Eastern Time. Training includes Datavant DHISC training and hands-on, role-specific instruction during the first 30 days. Employees must pass an annual introductory HIPAA examination and complete a 90-day ROI certification course with a score of at least 85%. Overtime may be required during peak seasons. The estimated base pay range is $16–$20.50 per hour. This position is not eligible for employment sponsorship. Post-offer health screenings and proof of or completion of certain vaccinations may be required by clients; exemption requests are reviewed case by case.

Requirements

High school diploma or GED from an accredited institute recognized by the State Department of Education.
Strong customer service and communication skills.
Comfort working in a patient-facing, front desk environment.
Attention to detail and ability to handle confidential information.
Reliability, punctuality, and professionalism.
Ability to multitask and work independently with minimum supervision.
Basic computer proficiency and strong data-entry skills.
Professional verbal and written communication skills in English.
Ability to organize and manage multiple tasks, respond to changing priorities, and work quickly in a fast-paced environment.
Ability to use phones, fax machines, printers, and other general office equipment regularly.
Ability to work overtime during peak seasons when required.
Must pass an annual introductory HIPAA examination.
Must complete and pass a 90-day ROI certification course with a score of 85% or higher.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with onsite clients and customers.
Comfort bringing forward ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Serve as the front desk point of contact for patient walk-ins requesting medical records or releases.
Provide phone support to patients, providers, and authorized requestors.
Process Release of Information (ROI) requests accurately and promptly.
Fax, scan, and manage incoming and outgoing medical record requests.
Burn medical images to CDs and share images electronically as required.
Support client relationship management through professional communication.
Assist with reporting and administrative duties, including data entry and email.
Ensure compliance with HIPAA, privacy regulations, and facility policies.
Order and review storage.