Health Information Specialist I

Datavant•Daytona Beach, FL

12d•Onsite

About The Position

Datavant is a healthcare data collaboration platform that provides data solutions to organizations across the healthcare ecosystem. The Health Information Specialist I processes medical record requests and manages patient health records while protecting confidential information and maintaining compliance with HIPAA and applicable company and facility policies. This full-time, onsite role is based at one location in Daytona Beach, Florida. The work involves a high-volume production environment, processing requests from patients, insurance companies, attorneys, facility staff, and other external sources. The specialist uses multiple platforms and two computer monitors, responds to calls, assembles and digitizes records, and may assist with walk-ins and administrative tasks. The position requires meeting site-specific productivity expectations and may require overtime during peak seasons.

Requirements

High school diploma or GED.
Ability to commute between locations as needed.
Ability to work overtime during peak seasons when required.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Attention to detail and quality when handling accurate and compliant medical-record information.
Strong data-entry skills.
Ability to work with minimal supervision and respond to changing priorities and role needs.
Ability to organize and manage multiple tasks.
Ability to respond to requests in a fast-paced environment.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with onsite clients and customers.
Comfort sharing new ideas, process-improvement suggestions, and feedback with internal stakeholders.

Responsibilities

Receive and process requests for patient health information in accordance with company and facility policies and procedures.
Maintain confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
Manage and safeguard patient health records in compliance with HIPAA standards.
Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in electronic medical records.
Retrieve and appropriately transmit patient records in response to requests from within the facility and external sources.
Answer inbound and outbound calls and provide medical status information to patients, insurance companies, and attorneys.
Maintain working knowledge of company and facility software and comply with applicable codes of conduct and policies.
Inform the manager about work, site difficulties, and fluctuating volumes.
Assist with patient walk-ins and administrative duties such as handling faxes, opening mail, and data entry, as needed.
Schedule pick-ups when needed.
Meet productivity expectations established for the specific site.
Assist with additional duties and responsibilities as required.