Health Information Specialist I

Datavant • Toledo, OH

26d • Onsite

About The Position

Datavant is hiring an entry-level Health Information Specialist I to process release-of-information requests, particularly requests for medical records. The role is responsible for timely, accurate processing and high-quality customer service while protecting patient privacy and ensuring disclosures comply with authorizations, company and facility policies, and HIPAA regulations. The position is onsite in Toledo, Ohio, and is full-time, Monday through Friday, 8:30 a.m. to 5:00 p.m. CST.

The specialist manages patient health records and requests from internal and external sources, prepares and assembles charts, creates digital images of paperwork for electronic medical records, and handles related communications and administrative tasks. The role may include assisting patient walk-ins, arranging record pickups, and taking on additional duties as needed. Training includes an onsite or virtual program followed by job shadowing with an assigned mentor; company equipment is provided.

The role may require post-offer health screenings and proof of or completion of client-required vaccinations. Employment sponsorship is not available.

Requirements

• High school diploma or GED.
• Ability to commute between locations as needed.
• Ability to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfort using phones, fax machines, printers, and other general office equipment regularly.
• Professional verbal and written communication skills in English.
• Detail- and quality-oriented approach to accurate and compliant medical-record information.
• Strong data-entry skills.
• Ability to work with minimal supervision while responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks and respond to requests in a fast-paced environment.
• Proficiency in Microsoft Office, including Word and Excel.

Nice To Haves

• Knowledge of HIPAA and medical terminology.
• Familiarity with electronic health records (EHR).
• Customer-service experience.
• Experience in a healthcare environment.
• Previous production- or metric-based work experience.
• In-person customer-service experience.
• Ability to build relationships with onsite clients and customers.
• Comfort offering new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

• Receive and process requests for patient health information in accordance with company and facility policies and procedures.
• Maintain confidentiality and security of privileged information and consistently apply medical privacy regulations to prevent unauthorized disclosure.
• Manage patient health records and safeguard records in compliance with HIPAA standards.
• Prepare new patient charts by gathering information and documents from paper sources and/or electronic health records.
• Assemble medical records in standard order and ensure they are accurate and complete.
• Create digital images of paperwork for storage in electronic medical records.
• Retrieve and appropriately transmit patient records in response to requests from within the facility and external sources.
• Answer inbound and outbound calls and provide call support.
• Manage incoming and outgoing faxing; may handle mail, data entry, and other administrative duties.
• Maintain working knowledge of company and facility software and adhere to applicable codes of conduct and policies.
• Inform the manager about work, site difficulties, and fluctuating volumes.
• Meet productivity expectations for the assigned site.
• May assist patient walk-ins and schedule pickups.
• Assist with additional duties or responsibilities as required.

Benefits

• Comprehensive onsite or virtual training followed by job shadowing with an assigned mentor.
• Company-provided equipment, including a computer, monitor, and virtual phone.
• Paid time off (PTO).
• Health insurance.
• Vision insurance.
• Dental insurance.
• 401(k) savings plan.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED