Health Information Specialist I

Datavant•Farmington, CT

17d•Onsite

About The Position

Datavant is seeking a Health Information Specialist to provide call support and process Release of Information (ROI) requests. This patient-facing, onsite role in Farmington, Connecticut, supports timely, accurate, and compliant handling of medical record requests. Duties include front desk service, phone support, ROI processing, faxing, scanning, managing requests, burning medical images to CDs, sharing images electronically, and ordering or reviewing storage. The role also involves professional communication with clients and administrative work such as data entry, email, and reporting. The schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m. Eastern Time. Training includes Datavant DHISC training and hands-on, role-specific training during the first 30 days. The position offers full-time benefits and opportunities for growth and advancement. Overtime may be required during peak seasons. The role is not eligible for employment sponsorship. Client-required post-offer health screenings and vaccination proof or completion may apply, with exemption requests reviewed case by case.

Requirements

High school diploma or GED from an institute accredited and recognized by the State Department of Education.
Strong customer service and communication skills, including professional verbal and written communication in English.
Comfort working in a patient-facing front desk environment.
Attention to detail and quality when handling accurate, confidential, and compliant medical-record information.
Reliability, punctuality, and professionalism.
Ability to multitask, organize multiple tasks, work independently with minimum supervision, and respond to changing priorities in a fast-paced environment.
Basic computer proficiency and strong data-entry skills.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Ability to work overtime during peak seasons when required.
Pass the annual introductory HIPAA examination.
Complete and pass a 90-day ROI Certification course with a score of at least 85%.
Meet applicable client post-offer health-screening and vaccination requirements, subject to case-by-case review of exemption requests.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with onsite clients and customers.
Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Serve as the front desk point of contact for patient walk-ins requesting medical records or releases.
Provide phone support to patients, providers, and authorized requestors.
Process Release of Information (ROI) requests accurately and promptly.
Fax, scan, and manage incoming and outgoing medical record requests.
Burn medical images to CDs and share images electronically as required.
Support client relationship management through professional communication.
Assist with reporting and administrative duties, including data entry and email.
Order and review storage.
Comply with HIPAA, privacy regulations, and facility policies.