Health Information Specialist I

Datavant•Hammond, LA

25d•Onsite

About The Position

The Health Information Specialist I receives and processes requests for patient health information in accordance with company and facility policies and procedures. The role manages and safeguards patient records, maintains confidentiality and security of privileged information, and applies medical privacy regulations and HIPAA standards to prevent unauthorized disclosure. The specialist prepares patient charts, gathers documents from paper and electronic sources, checks that records are complete and arranged in standard order, and creates digital images for storage in electronic medical records. The position also responds to internal and external record requests, retrieves and transmits records appropriately, answers inbound and outbound calls, and may assist walk-in patients and with administrative tasks such as faxing, mail, and data entry. This is a full-time, onsite position at one location in Hammond, Louisiana, with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. CST. The specialist works in a high-volume production environment, uses multiple software platforms and two computer monitors, and must meet site-specific productivity expectations. Overtime may be required during peak seasons. The role may also involve commuting between locations as needed and scheduling pickups. Datavant provides data collaboration services across the healthcare ecosystem and describes its team as collaborative and focused on improving how health data is connected and used. The role is not eligible for employment sponsorship. Some client sites require post-offer health screenings and proof of or completion of vaccinations; exemption requests are reviewed case by case, with possible exemptions depending on the state and circumstances.

Requirements

High school diploma or GED.
Ability to commute between locations as needed.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Detail- and quality-oriented approach to accurate and compliant medical record information.
Strong data-entry skills.
Ability to work with minimum supervision while responding to changing priorities and role needs.
Ability to organize and manage multiple tasks.
Ability to respond to requests in a fast-paced environment.
Ability to work overtime during peak seasons when required.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with on-site clients and customers.
Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Receive and process patient health information requests according to company and facility policies and procedures.
Maintain confidentiality and security of privileged information and protect patient records in compliance with HIPAA and applicable medical privacy regulations.
Maintain working knowledge of company and facility software.
Follow the company’s and customer facilities’ codes of conduct and policies.
Inform the manager about work, site difficulties, and fluctuating volumes.
Manage patient health records and safeguard patient records.
Prepare new patient charts and gather documents and information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in the electronic medical record.
Respond to patient record requests from within the facility and from external sources by retrieving and transmitting records appropriately.
Answer inbound and outbound calls and provide medical status information to callers, including patients, insurance companies, and attorneys.
Assist with patient walk-ins when needed.
Assist with administrative duties such as handling faxes, opening mail, and data entry.
Meet productivity expectations established for the specific site.
Schedule pickups when needed.
Assist with additional duties or responsibilities as required.
Work overtime during peak seasons when required.
Commute between locations as needed.