Health Information Specialist I

Datavant•Delano, CA

20h•Onsite

About The Position

Datavant is hiring an entry-level Health Information Specialist I to process release-of-information requests, particularly requests for medical records. The role focuses on timely and accurate processing, high-quality customer service, and protecting patient privacy. All disclosures must comply with the request, authorization, company policy, and HIPAA regulations. This full-time, onsite position is based at one location in Delano, California. Work hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. PST. The role includes front-desk support for walk-in patients, phone support, processing requests from patients, insurance companies, and attorneys, and documenting information across multiple platforms using two computer monitors. The specialist maintains and safeguards patient health records, prepares and assembles charts, creates digital images of paperwork for electronic medical records, and retrieves and transmits records to internal and external requesters. The role may also involve administrative tasks, scheduling pickups, and other duties as assigned. Overtime may be required during peak seasons. The position is not eligible for employment sponsorship. Post-offer health screenings and proof of or completion of certain vaccinations may be required by clients.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Ability to commute between locations as needed.
Ability to work overtime during peak seasons when required.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.

Nice To Haves

Customer service experience.
Data entry experience.
Release-of-information experience.
Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with onsite clients and customers.
Comfort proposing ideas, process improvements, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information in accordance with company and facility policies and procedures.
Protect the confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
Manage and safeguard patient health records in compliance with HIPAA standards.
Prepare new patient charts by gathering information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in the electronic medical record.
Retrieve and appropriately transmit patient records in response to requests from within the facility and from external sources.
Provide front-desk support to walk-in patients and answer inbound and outbound calls.
Process medical record requests and provide status information to patients, insurance companies, and attorneys.
Document information across multiple platforms.
Maintain working knowledge of company and facility software and adhere to applicable codes of conduct and policies.
Inform the manager of work or site difficulties and fluctuating volumes.
Meet productivity expectations established for the specific site.
Assist with administrative duties such as handling faxes, opening mail, and data entry.
Schedule pickups when needed.
Assist with additional duties or responsibilities as required.