Health Information Specialist I

Datavant•Simi Valley, CA

12d•Onsite

About The Position

This entry-level, onsite position in Simi Valley, California is responsible for processing medical record release-of-information requests accurately and efficiently while providing high-quality customer service. The role protects patient privacy by ensuring that access is limited to authorized individuals and that disclosures comply with the request, authorization, company and facility policies, and HIPAA regulations. The schedule is Monday through Friday, 8:30 AM to 5:00 PM. Training includes an onsite or virtual program followed by job shadowing with an assigned mentor; company equipment is provided. The Specialist receives, retrieves, prepares, documents, and transmits patient health records for internal and external requests. Work may also include answering calls, assisting patient walk-ins, handling faxes and mail, data entry, scheduling pickups, and other duties as assigned. The position requires meeting site productivity expectations and may require overtime during peak seasons. The role is not eligible for employment sponsorship. Post-offer health screenings and vaccination proof or completion may be required by client facilities, with certain exemptions reviewed case by case.

Requirements

High school diploma or GED.
Ability to commute between locations as needed.
Basic computer proficiency and strong data-entry skills.
Ability to use phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Detail- and quality-oriented approach to accurate, compliant medical-record information.
Ability to work with minimum supervision and respond to changing priorities and role needs.
Ability to organize and manage multiple tasks and respond to requests in a fast-paced, high-volume environment.
Ability to work overtime during peak seasons when required.

Nice To Haves

Knowledge of HIPAA and medical terminology.
Familiarity with electronic health record and billing systems.
Experience working with subpoenas.
Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with onsite clients and customers.
Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.
Proficiency in Microsoft Office, including Word and Excel.

Responsibilities

Receive and process requests for patient health information in accordance with company and facility policies and procedures.
Verify patient authorization, retrieve records, and release or transmit them appropriately in compliance with HIPAA and applicable policies.
Maintain confidentiality and security of privileged information and safeguard patient records against unauthorized disclosure.
Manage patient health records and prepare new patient charts by gathering information from paper sources and electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in the electronic medical record.
Maintain timely and accurate documentation and meet productivity expectations established for the site.
Maintain working knowledge of company and facility software and adhere to applicable codes of conduct and policies.
Answer inbound and outbound calls and may assist patient walk-ins.
May handle faxes, open mail, perform data entry, and schedule pickups.
Inform the manager of work, site difficulties, or fluctuating volumes.
Assist with additional work duties or responsibilities as required.
Work overtime during peak seasons when required.