Health Information Specialist I - Wisconsin

Datavant•Wausau, WI

14h

About The Position

Datavant is a healthcare data collaboration platform that provides data solutions to organizations across the healthcare ecosystem. The Health Information Specialist I receives and processes patient health information requests in accordance with company and facility procedures, maintains confidentiality, and applies medical privacy regulations to prevent unauthorized disclosure. The role manages, safeguards, assembles, and maintains patient health records in compliance with HIPAA standards. Duties include preparing patient charts, gathering and organizing paper or electronic records, creating digital images for electronic medical records, and retrieving and appropriately transmitting records in response to requests. The specialist also handles inbound and outbound calls, may assist walk-in patients and perform administrative tasks such as processing faxes, opening mail, and data entry, and may schedule pickups. The position follows site productivity expectations and may involve additional duties as assigned. Work is scheduled Monday through Friday in eight-hour shifts within 8:00 AM–5:30 PM EST. Overtime may be required during peak seasons, and commuting between locations may be necessary.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Ability to commute between locations as needed.
Able to work overtime during peak seasons when required.
Basic computer proficiency.
Comfortable regularly using phones, fax machines, printers, and other general office equipment.
Professional verbal and written communication skills in English.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with on-site clients and customers.
Comfort bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information according to company and facility policies and procedures.
Maintain confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
Maintain working knowledge of company and facility software and comply with applicable codes of conduct and policies.
Inform the manager about work, site difficulties, and fluctuating volumes.
Manage and safeguard patient health records and ensure compliance with HIPAA standards.
Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in the electronic medical record.
Retrieve and appropriately transmit patient records in response to requests from facility personnel and external sources.
Answer inbound and outbound calls and may assist patient walk-ins.
May handle administrative duties such as faxes, mail, and data entry.
Meet productivity expectations established for the specific site.
May schedule pickups.
Assist with additional duties or responsibilities as required.