Health Information Specialist I

Datavant • Birmingham, AL

12d • Onsite

About The Position

Datavant is a healthcare data collaboration platform that provides data solutions across the healthcare ecosystem. The Health Information Specialist I processes requests for patient health information, manages and safeguards medical records, and helps ensure compliance with privacy and security requirements. The role is full-time and temporary, Monday through Friday, 8:00 a.m.–4:30 p.m. EST, at one location in Birmingham, Alabama (35209). It involves working in a high-volume production environment, taking calls from patients, insurance companies, and attorneys, documenting information across multiple platforms using two computer monitors, and may include assisting walk-in patients and performing administrative tasks.

The specialist prepares and assembles patient charts, creates digital images of paperwork for electronic medical records, retrieves and transmits records to authorized requesters, and performs other site duties as needed. The position requires adherence to company and facility policies, the Code of Conduct, confidentiality requirements, and HIPAA standards. Some clients require post-offer health screenings and proof of or completion of vaccinations; exemption requests are reviewed case by case. This job is not eligible for employment sponsorship.

Requirements

• High school diploma or GED.
• Ability to commute between locations as needed.
• Ability to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfort using phones, fax machines, printers, and other general office equipment regularly.
• Professional verbal and written communication skills in English.
• Detail- and quality-oriented approach to accurate and compliant medical-record information.
• Strong data-entry skills.
• Ability to work with minimal supervision while responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Ability to respond to requests in a fast-paced environment.

Nice To Haves

• Experience in a healthcare environment.
• Previous production- or metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with on-site clients and customers.
• Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

• Receive and process requests for patient health information according to company and facility policies and procedures.
• Maintain confidentiality and security of privileged information and safeguard patient records in compliance with HIPAA standards.
• Maintain working knowledge of company and facility software and follow applicable codes of conduct and policies.
• Inform the manager of work, site difficulties, and fluctuating volumes.
• Assist with additional work duties and responsibilities as required.
• Apply medical privacy regulations consistently to prevent unauthorized disclosure.
• Manage patient health records.
• Prepare new patient charts using documents and information from paper sources and/or electronic health records.
• Assemble medical records in standard order and ensure they are accurate and complete.
• Create digital images of paperwork for storage in the electronic medical record.
• Respond to internal and external requests for patient records by retrieving and transmitting records appropriately.
• Answer inbound and outbound calls.
• Assist with patient walk-ins as needed.
• Assist with administrative duties such as handling faxes, opening mail, and data entry.
• Meet productivity expectations established for the specific site.
• Schedule pick-ups as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED