Health Information Specialist-I

Datavant•Rochester, NY

12d•Onsite

About The Position

This entry-level position processes release-of-information requests, particularly requests for medical records, accurately and efficiently while providing high-quality customer service. The specialist protects patient privacy by ensuring that information is released only to authorized individuals and in accordance with the request, authorization, company policy, and HIPAA regulations. The role is onsite in Rochester, New York, and is full time at 40 hours per week, Monday through Friday. Work includes fulfilling requests by creating images on CD and mailing them to requesters; managing patient health records; preparing, assembling, and checking charts; creating digital images of paperwork for electronic medical records; and retrieving and transmitting records to internal and external requesters. The specialist documents information across multiple platforms, answers inbound and outbound calls, and may help with patient walk-ins, faxes, mail, data entry, and pickup scheduling. The role requires meeting site productivity expectations and may involve overtime during peak seasons. Datavant provides onsite and virtual training followed by job shadowing with an assigned mentor, as well as company equipment. The position is not eligible for employment sponsorship. Some client sites may require post-offer health screenings and vaccination proof or completion, subject to review of exemption requests.

Requirements

High school diploma or GED.
Ability to commute between locations as needed.
Able to work overtime during peak seasons when required.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Detail- and quality-oriented approach to accurate, compliant medical-record information.
Strong data-entry skills.
Ability to work with minimal supervision and respond to changing priorities and role needs.
Ability to organize and manage multiple tasks and respond to requests in a fast-paced environment.

Nice To Haves

Knowledge of HIPAA and medical terminology.
Familiarity with different EHR and billing systems.
Adaptability.
Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with onsite clients and customers.
Comfort proposing new ideas, process improvements, and feedback to internal stakeholders.
Proficiency in Microsoft Office, including Word and Excel.

Responsibilities

Receive and process requests for patient health information in accordance with company and facility policies and procedures.
Fulfill release-of-information requests, including burning images to a CD and mailing them to requesters.
Maintain confidentiality and security of privileged information and protect patient records in compliance with HIPAA.
Document information in multiple platforms and maintain working knowledge of company and facility software.
Prepare new patient charts by gathering documents and information from paper sources and electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in electronic medical records.
Retrieve and transmit patient records appropriately in response to requests from within the facility and external sources.
Answer inbound and outbound calls and may assist patient walk-ins.
May perform administrative duties such as handling faxes, opening mail, and data entry.
Meet productivity expectations for the assigned site.
Inform the manager about work, site difficulties, and fluctuating volumes.
May schedule pickups and assist with additional duties or responsibilities as required.
Adhere to company and customer-facility codes of conduct and policies.