Health Information Specialist I

Datavant•Florence, SC

2d•$15 - $17•Hybrid

About The Position

Datavant is a healthcare data collaboration platform that provides data solutions to organizations across the healthcare ecosystem. The Health Information Specialist I is an entry-level role responsible for processing release-of-information requests, particularly requests for medical records, accurately and efficiently while delivering high-quality customer service. The specialist protects patient privacy by ensuring that information is released only to authorized individuals and that disclosures comply with the request, authorization, company policy, and HIPAA regulations. This is a hybrid, full-time role performed at one location in Florence, South Carolina. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The role includes assisting patient walk-ins, providing phone support, processing mail and faxed requests, copying records to CD or flash drive, and documenting information across multiple platforms. It also involves maintaining and assembling patient records, creating digital images for electronic medical records, and responding to internal and external record requests. The position requires a high school diploma or GED, basic computer proficiency, strong data-entry and communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment with minimal supervision. Overtime may be required during peak seasons. The stated pay range is $15.00–$17.00 per hour. Benefits include PTO, health, vision, and dental insurance, a 401(k) savings plan, and tuition assistance. The role is not eligible for employment sponsorship.

Requirements

High school diploma or GED.
Ability to commute between locations as needed.
Ability to work overtime during peak seasons when required.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Detail- and quality-oriented approach to accurate and compliant medical-record information.
Strong data-entry skills.
Ability to work with minimal supervision while responding to changing priorities and role needs.
Ability to organize and manage multiple tasks.
Ability to respond to requests in a fast-paced environment.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with on-site clients and customers.
Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information in accordance with company and facility policies and procedures.
Protect the confidentiality and security of privileged information and consistently apply medical privacy regulations to prevent unauthorized disclosure.
Manage and safeguard patient health records and ensure compliance with HIPAA standards.
Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in the electronic medical record.
Respond to internal and external requests for patient records by retrieving and transmitting records appropriately.
Provide inbound and outbound phone support and assist patient walk-ins as needed.
Handle administrative duties such as faxes, mail, and data entry.
Maintain working knowledge of company and facility software and follow applicable codes of conduct and policies.
Inform the manager of work or site difficulties and fluctuating volumes.
Meet productivity expectations for the specific site.
Schedule pick-ups when needed.
Assist with additional duties or responsibilities as required.