Health Information Specialist I
About The Position
Datavant is seeking a Health Information Specialist to support front desk operations and Release of Information (ROI) services at an onsite healthcare location in Virginia Beach, Virginia. The role involves handling medical record requests accurately, promptly, and in compliance with HIPAA, privacy regulations, and facility policies. It includes direct interaction with patients, providers, and authorized requestors, along with administrative and client relationship support. The position is full-time, with a stated schedule of 8:00 a.m. to 4:30 p.m. Eastern Time. Overtime may be required during peak seasons.
Requirements
- High school diploma or equivalent from an accredited institute recognized by the State Department of Education.
- Able to work overtime during peak seasons when required.
- Basic computer proficiency.
- Comfortable using phones, fax machines, printers, and other general office equipment regularly.
- Professional verbal and written communication skills in English.
- Detail- and quality-oriented when handling medical record information accurately and compliantly.
- Strong data entry skills.
- Able to work with minimum supervision while responding to changing priorities and role needs.
- Ability to organize and manage multiple tasks.
- Able to respond to requests in a fast-paced environment and stay organized while working quickly.
- Pass the annual introductory HIPAA examination, administered in accordance with employee review.
- Take and pass a 90-day ROI Certification course with a score of 85% or higher.
- May be subject to client-required post-offer health screenings and proof of or completion of vaccinations, including flu, Tdap, or COVID-19; exemption requests are reviewed case by case.
Nice To Haves
- Experience in a healthcare environment.
- Previous production- or metric-based work experience.
- In-person customer service experience.
- Ability to build relationships with on-site clients and customers.
- Comfort bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.
Responsibilities
- Serve as the front desk point of contact for patient walk-ins requesting medical records or releases.
- Provide phone support to patients, providers, and authorized requestors.
- Process Release of Information (ROI) requests accurately and promptly.
- Fax, scan, and manage incoming and outgoing medical record requests.
- Burn medical images to CDs and share images electronically as required.
- Support client relationship management through professional communication.
- Assist with reporting and administrative duties, including data entry and email.
- Ensure compliance with HIPAA, privacy regulations, and facility policies.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
