Health Information Specialist I

Datavant•Lehi, UT

2d•$17 - $19•Onsite

About The Position

Datavant is hiring an entry-level Health Information Specialist I to process medical-record release-of-information requests accurately and efficiently while providing quality customer service. The role protects patient privacy by ensuring that access is limited to authorized individuals and that disclosures comply with the request, authorization, company policy, and HIPAA regulations. This is an onsite, full-time role at one location in Lehi, Utah, with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. MST. The position involves processing health information requests, managing and assembling patient records, creating digital images for electronic medical records, responding to internal and external record requests, and assisting patients and customers by phone and in person. Administrative work may include handling mail and faxes, data entry, and scheduling pickups. The role requires regular use of office equipment and multiple computer platforms, and may require overtime during peak seasons. The estimated base pay is $17.00–$19.00 per hour. The role is not eligible for employment sponsorship. Post-offer health screenings and proof of or completion of certain vaccinations may be required by clients; exemption requests are reviewed case by case.

Requirements

High school diploma or GED.
Ability to commute between locations as needed.
Ability to work overtime during peak seasons when required.
Basic computer proficiency and strong data-entry skills.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Attention to detail and quality when handling accurate and compliant medical-record information.
Ability to work with minimal supervision and respond to changing priorities and role needs.
Ability to organize and manage multiple tasks.
Ability to respond to requests in a fast-paced environment.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with onsite clients and customers.
Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information according to company and facility policies and procedures.
Protect the confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
Manage and safeguard patient health records in compliance with HIPAA standards.
Prepare new patient charts using documents and information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in electronic medical records.
Retrieve and transmit patient records in response to requests from facility staff and external sources.
Assist patient walk-ins and answer inbound and outbound calls.
Handle administrative duties such as processing faxes and mail, opening mail, and data entry.
Meet productivity expectations established for the site.
Schedule pickups when needed.
Inform the manager about work, site difficulties, and fluctuating volumes.
Maintain working knowledge of company and facility software and follow applicable codes of conduct and policies.
Assist with additional duties or responsibilities as required.