Health Information Specialist I

Datavant•Yonkers, NY

4d•Onsite

About The Position

Datavant is seeking a Health Information Specialist to provide call support and process release-of-information (ROI) requests, faxes, walk-ins, and mail. This onsite, patient-facing role is responsible for the timely, accurate, and compliant handling of medical record requests. The position involves interacting directly with patients, providers, and authorized requestors, and offers opportunities for long-term growth within the company. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Eastern Time. Training includes Datavant DHISC training and hands-on, role-specific instruction during the first 30 days. Employees must pass an annual introductory HIPAA examination and complete a 90-day ROI certification course with a score of at least 85%. Overtime may be required during peak seasons.

Requirements

High school diploma or GED from an institute accredited and recognized by the State Department of Education.
Strong customer service and communication skills, including professional verbal and written communication in English.
Comfort working in a patient-facing, front desk environment.
Attention to detail and quality when handling accurate and compliant medical record information.
Ability to manage confidential information.
Reliable, punctual, and professional.
Basic computer proficiency and strong data entry skills.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Ability to multitask, organize and manage multiple tasks, and work independently with minimum supervision.
Ability to respond to changing priorities and requests in a fast-paced environment while staying organized and working quickly.
Able to work overtime during peak seasons when required.
Must pass an annual introductory HIPAA examination.
Must complete and pass a 90-day ROI certification course with a score of 85% or higher.
May be required to complete post-offer health screenings and provide proof of or receive vaccinations, depending on client requirements.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with onsite clients and customers.
Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Serve as the front desk point of contact for patient walk-ins requesting medical records or releases.
Provide phone support to patients, providers, and authorized requestors.
Process Release of Information (ROI) requests accurately and in a timely manner.
Fax, scan, and manage incoming and outgoing medical record requests.
Burn medical images to CDs and share images electronically as required.
Support client relationships through professional communication.
Assist with reporting and administrative duties, including data entry and email.
Ensure compliance with HIPAA, privacy regulations, and facility policies.