Health Information Specialist I

Datavant•Mississippi, MS

1d•Remote

About The Position

The Health Information Specialist I is an entry-level position responsible for processing release-of-information requests, particularly medical record requests, accurately and efficiently while providing high-quality customer service. The role protects patient privacy by ensuring medical information is released only to authorized individuals and in accordance with the request, authorization, company policy, facility policy, and HIPAA regulations. This role manages patient health records, prepares and assembles charts, creates digital images of paperwork for electronic medical records, and responds to internal and external requests for records. It also involves phone calls and may include assisting walk-in patients, performing administrative duties, and scheduling pickups. The position is part of Datavant’s distributed, remote-first organization, although the role requires the ability to commute between locations as needed. Overtime may be required during peak seasons.

Requirements

High school diploma or GED.
Ability to commute between locations as needed.
Ability to work overtime during peak seasons when required.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Detail- and quality-oriented approach to accurate, compliant medical-record information.
Strong data-entry skills.
Ability to work with minimum supervision and respond to changing priorities and role needs.
Ability to organize and manage multiple tasks.
Ability to respond to requests in a fast-paced environment.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with on-site clients and customers.
Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information in accordance with company and facility policies and procedures.
Maintain confidentiality and security of privileged information and consistently apply medical privacy regulations to prevent unauthorized disclosure.
Maintain working knowledge of company and facility software.
Follow company and customer-facility codes of conduct and policies.
Inform the manager about work, site difficulties, and fluctuating volumes.
Assist with additional work duties or responsibilities as required.
Manage patient health records and safeguard patient records in compliance with HIPAA standards.
Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
Ensure medical records are assembled in standard order and are accurate and complete.
Create digital images of paperwork for storage in electronic medical records.
Retrieve and appropriately transmit patient records in response to requests from within the facility and external sources.
Answer inbound and outbound calls.
May assist with patient walk-ins and administrative duties, including handling faxes, opening mail, and data entry.
Meet productivity expectations established for the specific site.
May schedule pickups.
Perform other duties as assigned.