Health Information Specialist I

Datavant•Brewer, ME

9d•$15 - $18•Hybrid

About The Position

Datavant is hiring a Health Information Specialist I in Brewer, Maine. This patient-facing role provides call support and processes medical-record requests, including Release of Information (ROI) processing, faxing, scanning, burning medical images to CDs, and managing storage orders and reviews. The position is hybrid: onsite Monday, Wednesday, and Friday to burn CDs, and remote Tuesday and Thursday. The regular schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. EST. The specialist serves as a front desk contact for patients seeking records or releases and provides phone support to patients, providers, and authorized requestors. The role requires accurate and timely handling of confidential health information in compliance with HIPAA, privacy regulations, and facility policies, as well as professional communication, administrative support, and reliable performance in a fast-paced environment. Training includes Datavant DHISC training and hands-on, role-specific training during the first 30 days. Employees must also pass an annual introductory HIPAA examination and complete a 90-day ROI certification course with a score of at least 85%. The role may require overtime during peak seasons. The estimated base pay is $15–$18.32 per hour. The position is not eligible for employment sponsorship.

Requirements

High school diploma or GED from an accredited institute recognized by the State Department of Education.
Strong customer service and communication skills, including professional verbal and written communication in English.
Comfort working in a patient-facing, front desk environment.
Ability to handle confidential information with attention to detail and quality.
Reliability, punctuality, and professionalism.
Ability to multitask, organize and manage multiple tasks, and work independently with minimal supervision.
Basic computer proficiency and strong data-entry skills.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Ability to respond to changing priorities and requests in a fast-paced environment while staying organized and working quickly.
Ability to work overtime during peak seasons when required.
Pass an annual introductory HIPAA examination.
Pass a 90-day ROI certification course with a score of 85% or higher.
Meet applicable client post-offer health-screening and vaccination requirements, subject to review of exemption requests.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with onsite clients and customers.
Comfort suggesting new ideas and process improvements and providing feedback to internal stakeholders.

Responsibilities

Serve as the front desk point of contact for patient walk-ins requesting medical records or releases.
Provide phone support to patients, providers, and authorized requestors.
Process Release of Information (ROI) requests accurately and in a timely manner.
Fax, scan, and manage incoming and outgoing medical record requests.
Burn medical images to CDs and share images electronically as required.
Support client relationship management through professional communication.
Assist with reporting and administrative duties, including data entry and email.
Ensure compliance with HIPAA, privacy regulations, and facility policies.
Order and review storage.
Travel onsite Monday, Wednesday, and Friday to burn CDs, and process requests remotely Tuesday and Thursday.