Health Information Specialist I

Datavant•Jackson, MS

1d•Onsite

About The Position

Datavant is hiring a full-time, temporary Health Information Specialist I to process patient health information requests at its Jackson, Mississippi location. The role involves working in a high-volume production environment, taking calls from patients, insurance companies, and attorneys to provide medical status, and documenting information across multiple platforms using two computer monitors. The specialist receives and processes requests for patient health information in accordance with company and facility policies and procedures, maintains confidentiality and security of privileged information, and applies medical privacy regulations and HIPAA standards. Duties include managing, assembling, and safeguarding patient health records; preparing patient charts from paper and electronic sources; creating digital images of paperwork for electronic medical records; and retrieving and appropriately transmitting records to internal and external requesters. The position also involves answering inbound and outbound calls, potentially assisting patient walk-ins, and helping with administrative tasks such as handling faxes, opening mail, and data entry. The specialist must meet site-specific productivity expectations, may schedule pickups, and may take on other duties as assigned. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. EST. Overtime may be required during peak seasons. The role is not eligible for employment sponsorship. Clients may require post-offer health screenings and proof of or completion of vaccinations, with exemption requests reviewed case by case.

Requirements

High school diploma or GED.
Ability to commute between locations as needed.
Ability to work overtime during peak seasons when required.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Detail- and quality-oriented approach to accurate and compliant medical record information.
Strong data-entry skills.
Ability to work with minimum supervision while responding to changing priorities and role needs.
Ability to organize and manage multiple tasks.
Ability to respond to requests in a fast-paced environment.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with on-site clients and customers.
Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information in accordance with company and facility policies and procedures.
Maintain confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
Maintain working knowledge of company and facility software.
Follow company and customer facility codes of conduct and policies.
Inform the manager about work, site difficulties, and fluctuating volumes.
Manage and safeguard patient health records and ensure compliance with HIPAA standards.
Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in electronic medical records.
Respond to requests for patient records by retrieving and appropriately transmitting records to internal and external sources.
Answer inbound and outbound calls and provide medical status information to patients, insurance companies, and attorneys.
May assist with patient walk-ins.
May assist with administrative duties such as handling faxes, opening mail, and data entry.
Meet productivity expectations established for the specific site.
May schedule pickups.
Assist with additional duties or responsibilities as required.