Health Information Specialist I

Datavant•Yonkers, NY

1d•Onsite

About The Position

Datavant is seeking a Health Information Specialist to provide call support and process release-of-information requests, faxing, walk-ins, and mail. This onsite, patient-facing front desk role in Yonkers, New York, is responsible for timely, accurate, and compliant handling of medical record requests. The position involves working directly with patients, providers, and authorized requestors and supporting client relationships through professional communication. It may suit a detail-oriented person seeking long-term growth opportunities in a healthcare organization. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Eastern. Training includes Datavant DHISC training and hands-on, role-specific onboarding during the first 30 days. The employee must complete and pass a 90-day ROI Certification course with a score of at least 85%, as well as an annual introductory HIPAA examination. Overtime may be required during peak seasons. The position requires a high school diploma or GED from an accredited institute recognized by the State Department of Education. Candidates must have basic computer proficiency, strong data entry and communication skills, and the ability to handle confidential information accurately, manage multiple tasks, and work with minimum supervision in a fast-paced environment. Healthcare, production/metric-based, or in-person customer service experience is a bonus. The role is full-time and onsite. Benefits include medical, dental, and vision coverage, a 401(k) retirement plan, tuition reimbursement, and paid time off including major holidays. Growth and advancement opportunities are also noted. The job is not eligible for employment sponsorship. Some client sites require post-offer health screenings and proof of or completion of vaccinations; exemption requests are reviewed case by case.

Requirements

High school diploma or GED from an accredited institute recognized by the State Department of Education.
Strong customer service and communication skills, including professional verbal and written communication in English.
Comfort working in a patient-facing front desk environment.
Attention to detail and quality when handling accurate, compliant medical record information and confidential data.
Basic computer proficiency and strong data entry skills.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Ability to multitask, organize and manage multiple tasks, and respond to requests in a fast-paced environment.
Ability to work independently with minimum supervision and respond to changing priorities and role needs.
Reliability, punctuality, and professionalism.
Ability to work overtime during peak seasons when required.
Pass the annual introductory HIPAA examination.
Complete and pass the 90-day ROI Certification course with a score of 85% or higher.
Meet applicable post-offer client health screening and vaccination requirements, subject to case-by-case review of exemption requests.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with onsite clients and customers.
Comfort proposing new ideas, process improvements, and feedback to internal stakeholders.

Responsibilities

Serve as the front desk point of contact for patient walk-ins requesting medical records or releases.
Provide phone support to patients, providers, and authorized requestors.
Process Release of Information (ROI) requests accurately and in a timely manner.
Fax, scan, and manage incoming and outgoing medical record requests.
Burn medical images to CDs and share images electronically as required.
Support client relationships through professional communication.
Perform reporting and administrative duties, including data entry and email.
Ensure compliance with HIPAA, privacy regulations, and facility policies.