Health Information Specialist I

Datavant • Toledo, OH

2d • Onsite

About The Position

Datavant is hiring an entry-level Health Information Specialist I to process release of information (ROI) requests, particularly requests for medical records. The role is responsible for timely, efficient, accurate processing and high-quality customer service while protecting patient privacy and ensuring disclosures comply with the request, authorization, company and facility policies, and HIPAA regulations.

This is an onsite, full-time role in Toledo, Ohio, with a schedule of 8:30 a.m. to 5:00 p.m. CST, Monday through Friday. Duties include processing and responding to records requests, maintaining and assembling patient records, creating digital images for electronic medical records, managing calls and faxing, and supporting related administrative work. The position may involve patient walk-ins and commuting between locations as needed. Overtime may be required during peak seasons.

Datavant provides onsite and virtual training followed by job shadowing with an assigned mentor, as well as company equipment. The position is not eligible for employment sponsorship. Some client locations require post-offer health screenings and proof of or completion of vaccinations; exemption requests are reviewed case by case.

Requirements

• High school diploma or GED.
• Ability to commute between locations as needed.
• Able to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfort using phones, fax machines, printers, and other general office equipment regularly.
• Professional verbal and written communication skills in English.
• Detail- and quality-oriented approach to accurate, compliant medical-record information.
• Strong data-entry skills.
• Ability to work with minimal supervision and respond to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Ability to respond to requests in a fast-paced environment.
• Proficiency in Microsoft Office, including Word and Excel.

Nice To Haves

• Knowledge of HIPAA and medical terminology.
• Familiarity with electronic health records (EHR).
• Customer service skills.
• Experience in a healthcare environment.
• Previous production- or metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with onsite clients and customers.
• Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

• Receive and process requests for patient health information in accordance with company and facility policies and procedures.
• Protect confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
• Manage patient health records and safeguard them in compliance with HIPAA standards.
• Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
• Assemble medical records in standard order and ensure they are accurate and complete.
• Create digital images of paperwork for storage in the electronic medical record.
• Retrieve and appropriately transmit patient record requests from internal and external sources.
• Answer inbound and outbound calls and provide call support.
• Manage incoming and outgoing faxing and assist with administrative duties such as opening mail and data entry.
• Maintain working knowledge of company and facility software and adhere to applicable codes of conduct and policies.
• Inform the manager about work or site difficulties and fluctuating volumes.
• Meet site-specific productivity expectations.
• May assist with patient walk-ins and schedule pickups.
• Assist with additional duties and responsibilities as required.

Benefits

• Comprehensive onsite and virtual training followed by job shadowing with an assigned mentor.
• Company-provided equipment, including a computer, monitor, and virtual phone.
• Paid time off (PTO).
• Health insurance.
• Vision insurance.
• Dental insurance.
• 401(k) savings plan.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED