Health Information Specialist I

Datavant•Nashville, TN

About The Position

Datavant is a healthcare data collaboration platform that provides data solutions across the healthcare ecosystem. The Health Information Specialist I receives and processes requests for patient health information in accordance with Company and facility policies, safeguards confidential records, and applies medical privacy regulations to prevent unauthorized disclosure. The role manages patient health records, prepares and assembles charts, creates digital images of paperwork for electronic medical records, and retrieves and transmits records to appropriate internal and external requestors. It may also involve answering calls, assisting patient walk-ins, performing administrative tasks, scheduling pickups, and handling additional duties as assigned. The schedule is 8:00 AM to 4:30 PM CST, Monday through Friday. The role may require overtime during peak seasons and travel between locations as needed.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Ability to commute between locations as needed.
Ability to work overtime during peak seasons when required.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with on-site clients and customers.
Comfort bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information in accordance with Company and facility policies and procedures.
Maintain confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
Maintain working knowledge of Company and facility software and follow applicable Codes of Conduct and policies.
Inform the manager of work, site difficulties, and fluctuating volumes.
Manage patient health records and safeguard them in compliance with HIPAA standards.
Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in the electronic medical record.
Respond to internal and external requests for patient records by retrieving and transmitting records appropriately.
Answer inbound and outbound calls and, when needed, assist patient walk-ins.
Assist with administrative duties such as handling faxes, opening mail, and data entry.
Meet productivity expectations established for the specific site.
Schedule pickups when needed.
Assist with additional work duties or responsibilities as required.