Health Information Specialist I

Datavant•Gulfport, MS

3d•Onsite

About The Position

Datavant is a healthcare data collaboration platform that provides data solutions for organizations across the healthcare ecosystem. The Health Information Specialist I processes requests for patient health information and manages medical records while protecting confidential information and complying with HIPAA and company and facility policies. The role is based at one location in Gulfport, Mississippi, and involves working in a high-volume production environment, responding to calls from patients, insurance companies, and attorneys, and documenting information across multiple platforms using two computer monitors. The specialist receives and processes patient record requests, prepares and organizes charts, creates digital images of paperwork for electronic medical records, and retrieves and transmits records to authorized internal and external requesters. The role may also involve patient walk-ins, administrative tasks, scheduling pickups, and other duties as needed. Employees must meet site-specific productivity expectations and may be asked to work overtime during peak seasons. Employment is full-time, Monday through Friday, 8:00 a.m. to 4:30 p.m. CST. The position includes PTO, health, vision, and dental insurance, a 401(k) savings plan, and tuition assistance. Some clients require post-offer health screenings and proof of or completion of vaccinations; exemption requests are reviewed case by case. The role is not eligible for employment sponsorship.

Requirements

High school diploma or GED.
Ability to commute between locations as needed.
Ability to work overtime during peak seasons when required.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Detail- and quality-oriented approach to accurate and compliant medical-record information.
Strong data-entry skills.
Ability to work with minimum supervision while responding to changing priorities and role needs.
Ability to organize and manage multiple tasks.
Ability to respond to requests in a fast-paced environment.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with on-site clients and customers.
Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information in accordance with company and facility policies and procedures.
Maintain the confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
Maintain working knowledge of company and facility software and adhere to applicable codes of conduct and policies.
Inform the manager about work, site difficulties, and fluctuating volumes.
Manage and safeguard patient health records and ensure compliance with HIPAA standards.
Prepare new patient charts by gathering information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in the electronic medical record.
Respond to requests for patient records by retrieving and appropriately transmitting them to internal and external sources.
Answer inbound and outbound calls and provide medical status information to patients, insurance companies, and attorneys.
Assist patient walk-ins when needed.
Assist with administrative duties, which may include handling faxes, opening mail, and data entry.
Meet productivity expectations established for the specific site.
Schedule pickups when needed.
Assist with additional duties or responsibilities as required.