Health Information Specialist I

Datavant • Irvine, CA

3d • Onsite

About The Position

Datavant is hiring an entry-level Health Information Specialist I to process release-of-information requests, especially requests for medical records, accurately and efficiently while providing high-quality customer service. The role is onsite in Irvine, California, and involves call support, handling incoming and outgoing faxes, preparing images on CDs, assisting walk-ins, and documenting information across multiple platforms in a high-volume environment.

The specialist protects patient privacy by ensuring access is limited to authorized individuals and that disclosures comply with the request, authorization, company and facility policies, and HIPAA regulations. The position also includes maintaining and assembling patient records, creating digital images for electronic medical records, responding to internal and external record requests, and assisting with administrative tasks. Datavant provides training, job shadowing with an assigned mentor, and company equipment.

Requirements

• High school diploma or GED.
• Ability to commute between locations as needed.
• Ability to work overtime during peak seasons when required.
• Basic computer proficiency and strong data-entry skills.
• Comfort using phones, fax machines, printers, and other general office equipment regularly.
• Professional verbal and written communication skills in English.
• Detail- and quality-oriented approach to accurate, compliant medical-record information.
• Ability to work with minimal supervision and respond to changing priorities and role needs.
• Ability to organize and manage multiple tasks and work in a fast-paced environment.

Nice To Haves

• Knowledge of HIPAA and medical terminology.
• Experience in a healthcare environment.
• Medical-records experience.
• Previous production- or metric-based work experience.
• In-person customer-service experience.
• Ability to build relationships with onsite clients and customers.
• Comfort offering ideas, process-improvement suggestions, and feedback to internal stakeholders.

Responsibilities

• Receive and process patient health information requests in accordance with company and facility policies and procedures.
• Protect the confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
• Manage and safeguard patient health records and ensure compliance with HIPAA standards.
• Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
• Assemble medical records in standard order and ensure they are accurate and complete.
• Create digital images of paperwork for storage in electronic medical records.
• Retrieve and transmit patient records in response to requests from facility personnel and external sources.
• Answer inbound and outbound calls and provide call support.
• Manage incoming and outgoing faxes; assist with mail handling, data entry, and other administrative duties as needed.
• Assist patients who walk in and schedule pickups when needed.
• Maintain working knowledge of company and facility software and adhere to applicable codes of conduct and policies.
• Inform the manager of work or site difficulties and fluctuating volumes.
• Meet site-specific productivity expectations and assist with additional duties as required.

Benefits

• Comprehensive onsite or virtual training followed by job shadowing with an assigned mentor.
• Company-provided equipment, including a computer, monitor, and virtual phone.
• Paid time off.
• Health insurance.
• Vision insurance.
• Dental insurance.
• 401(k) savings plan.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED