Health Information Specialist I

Datavant • Westminster, MD

18d • $15 - $18 • Onsite

About The Position

Datavant is a healthcare data collaboration platform that provides secure, accessible, and actionable data solutions across the healthcare ecosystem. The Health Information Specialist I works onsite at a healthcare location in Westminster, Maryland, handling incoming mail and faxes, patient walk-ins, internal phone calls, and medical record processing. The role supports timely, accurate, and compliant fulfillment of medical record requests and involves direct interaction with patients, providers, and authorized requestors. The schedule is full-time, 8:00 a.m. to 4:30 p.m. Eastern Time.

The specialist serves as a front desk contact, processes Release of Information (ROI) requests, manages record requests and images, and supports client relationships and administrative reporting. The position requires compliance with HIPAA, privacy regulations, and facility policies. Candidates must complete annual introductory HIPAA testing and pass a 90-day ROI Certification course with a score of at least 85%. Post-offer health screenings and vaccination proof or completion may be required by clients; exemption requests are reviewed case by case. The role is not eligible for employment sponsorship.

Requirements

• High school diploma or equivalent from an accredited institute recognized by the State Department of Education.
• Able to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfortable using phones, fax machines, printers, and other general office equipment regularly.
• Professional verbal and written communication skills in English.
• Detail- and quality-oriented approach to accurate and compliant medical record information.
• Strong data entry skills.
• Able to work with minimum supervision while responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Able to respond to requests in a fast-paced environment and stay organized while working quickly.
• Strong attention to detail.
• Pass the annual Introductory HIPAA examination, administered annually in accordance with employee review.
• Take and pass a 90-day ROI Certification course with a score of 85% or higher.
• Meet client post-offer health screening and vaccination requirements where applicable; exemption requests are reviewed case by case.

Nice To Haves

• Experience in a healthcare environment.
• Previous production- or metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with onsite clients and customers.
• Comfort bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

Responsibilities

• Serve as the front desk point of contact for patient walk-ins requesting medical records or releases.
• Provide phone support to patients, providers, and authorized requestors.
• Process Release of Information (ROI) requests accurately and timely.
• Fax, scan, and manage incoming and outgoing medical record requests.
• Burn medical images to CDs and share images electronically as required.
• Support client relationship management through professional communication.
• Assist with reporting and administrative duties, including data entry and email.
• Ensure compliance with HIPAA, privacy regulations, and facility policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED