Health Information Specialist I
About The Position
Datavant is a healthcare data collaboration platform that provides data solutions for providers, health plans, researchers, and life sciences companies. The Health Information Specialist I is a temporary, onsite, patient-facing role at a healthcare location in Boston, Massachusetts, supporting front desk operations and Release of Information (ROI) services. The role ensures medical record requests are handled accurately, promptly, and in compliance with privacy regulations and facility policies. It involves direct interaction with patients and other authorized requestors and may suit someone interested in long-term growth within a healthcare organization. The position is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. Eastern Time. Overtime may be required during peak seasons. The estimated base pay is $15.90–$18.69 per hour. This job is not eligible for employment sponsorship. Post-offer health screenings and vaccination proof or completion may be required by clients; exemption requests are reviewed case by case.
Requirements
- High school diploma or equivalent from an institute accredited and recognized by the State Department of Education.
- Able to work overtime during peak seasons when required.
- Basic computer proficiency.
- Comfort using phones, fax machines, printers, and other general office equipment regularly.
- Professional verbal and written communication skills in English.
- Detail- and quality-oriented approach to accurate and compliant medical-record information.
- Strong data-entry skills.
- Ability to work with minimal supervision while responding to changing priorities and role needs.
- Ability to organize and manage multiple tasks.
- Ability to respond to requests in a fast-paced environment and stay organized while working quickly.
- Must pass an annual introductory HIPAA examination.
- Must complete and pass a 90-day ROI Certification course with a score of 85% or higher.
- May need to complete client-required post-offer health screenings and provide proof of or complete vaccinations, such as flu, Tdap, or COVID-19; exemption requests are reviewed case by case.
Nice To Haves
- Experience in a healthcare environment.
- Previous production- or metric-based work experience.
- In-person customer service experience.
- Ability to build relationships with onsite clients and customers.
- Comfort bringing new ideas, process-improvement suggestions, and feedback to internal stakeholders.
Responsibilities
- Serve as the front desk point of contact for patient walk-ins requesting medical records or releases.
- Provide phone support to patients, providers, and authorized requestors.
- Process Release of Information (ROI) requests accurately and promptly.
- Fax, scan, and manage incoming and outgoing medical record requests.
- Burn medical images to CDs and share images electronically as required.
- Support client relationship management through professional communication.
- Assist with reporting and administrative duties, including data entry and email.
- Ensure compliance with HIPAA, privacy regulations, and facility policies.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
