Health Information Specialist I

Datavant • Conway, AR

21h • Onsite

About The Position

Datavant is seeking an entry-level Health Information Specialist I to process release-of-information requests, particularly requests for medical records. The role requires timely, accurate processing and high-quality customer service while protecting patient privacy and ensuring releases comply with the request, authorization, company policy, and HIPAA regulations.

This is an onsite, full-time position in Conway, Arkansas, with a Monday-through-Friday schedule from 8:00 a.m. to 4:30 p.m. The position involves working in a high-volume environment, documenting information across multiple platforms, and using two computer monitors. Training includes an onsite or virtual program followed by job shadowing with an assigned mentor. Company equipment is provided.

The role is not eligible for employment sponsorship. Depending on the client, post-offer health screenings and proof of or completion of vaccinations may be required. Requests for exemptions are reviewed case by case.

Requirements

• High school diploma or GED.
• Ability to commute between locations as needed.
• Ability to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfort using phones, fax machines, printers, and other general office equipment regularly.
• Professional verbal and written communication skills in English.
• Attention to detail and quality when handling accurate and compliant medical-record information.
• Strong data-entry skills.
• Ability to work with minimal supervision and respond to changing priorities and role needs.
• Ability to organize and manage multiple tasks.
• Ability to respond to requests in a fast-paced environment.

Nice To Haves

• Knowledge of HIPAA and medical terminology.
• Familiarity with different electronic health record and billing systems.
• Experience in a healthcare environment.
• Previous production- or metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with onsite clients and customers.
• Comfort proposing new ideas, process improvements, and feedback to internal stakeholders.

Responsibilities

• Receive and process requests for patient health information in accordance with company and facility policies and procedures.
• Maintain confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
• Manage and safeguard patient health records and ensure compliance with HIPAA standards.
• Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
• Assemble medical records in standard order and ensure they are accurate and complete.
• Create digital images of paperwork for storage in the electronic medical record.
• Retrieve and appropriately transmit records in response to requests from inside and outside the facility.
• Answer inbound and outbound calls and, when needed, assist patient walk-ins.
• Assist with administrative duties such as handling faxes, opening mail, and data entry.
• Maintain working knowledge of company and facility software and follow applicable codes of conduct and policies.
• Inform the manager about work or site difficulties and fluctuating volumes.
• Meet productivity expectations for the assigned site.
• Schedule pick-ups when needed.
• Assist with additional work duties or responsibilities as required.

Benefits

• Comprehensive onsite or virtual training followed by job shadowing with an assigned mentor.
• Company-provided equipment, including a computer, monitor, and virtual phone.
• Paid time off.
• Health insurance.
• Vision insurance.
• Dental insurance.
• 401(k) savings plan.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED