Health Information Specialist I

Datavant•Palm Bay, FL

13d•Onsite

About The Position

Datavant is hiring a full-time Health Information Specialist I to process patient health information requests at its Palm Bay, Florida location. The role is performed onsite, Monday through Friday from 8:00 AM to 4:30 PM EST, in a high-volume production environment. The specialist handles requests and calls from patients, insurance companies, attorneys, facility staff, and other external sources; manages and safeguards patient records; and documents information across multiple platforms using two computer monitors. The position requires consistent application of privacy rules, including HIPAA standards, and adherence to company and facility policies. The specialist may also support walk-ins and administrative tasks such as faxing, opening mail, data entry, and scheduling pickups. Overtime may be required during peak seasons. This role is not eligible for employment sponsorship.

Requirements

High school diploma or GED.
Ability to commute between locations as needed.
Basic computer proficiency.
Comfort using phones, fax machines, printers, and other general office equipment regularly.
Professional verbal and written communication skills in English.
Strong attention to detail and quality in maintaining accurate and compliant medical records.
Strong data entry skills.
Ability to work with minimal supervision while responding to changing priorities and role needs.
Ability to organize and manage multiple tasks and respond to requests in a fast-paced environment.
Ability to work overtime during peak seasons when required.

Nice To Haves

Experience in a healthcare environment.
Previous production- or metric-based work experience.
In-person customer service experience.
Ability to build relationships with onsite clients and customers.
Comfort bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

Responsibilities

Receive and process requests for patient health information in accordance with company and facility policies and procedures.
Maintain confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
Manage and safeguard patient health records and ensure compliance with HIPAA standards.
Prepare new patient charts by gathering documents and information from paper sources and/or electronic health records.
Assemble medical records in standard order and ensure they are accurate and complete.
Create digital images of paperwork for storage in electronic medical records.
Respond to internal and external requests for patient records by retrieving and transmitting records appropriately.
Answer inbound and outbound calls and provide medical status information to patients, insurance companies, and attorneys.
Maintain working knowledge of company and facility software and adhere to applicable codes of conduct and policies.
Inform the manager of work, site difficulties, and fluctuating volumes.
Meet productivity expectations established for the site.
Assist with patient walk-ins and administrative duties, including handling faxes, opening mail, and data entry, as needed.
Schedule pickups as needed.
Assist with additional duties and responsibilities as required.