Health Information Specialist-I

Datavant • Rochester, NY

12d • $16 - $19 • Onsite

About The Position

This entry-level position processes release of information (ROI) requests, especially requests for medical records, accurately and efficiently while providing high-quality customer service. The specialist protects patient privacy by confirming that information is released only to authorized individuals and that every disclosure complies with the request, authorization, company policy, and HIPAA regulations.

This is an onsite, full-time role in Rochester, New York, for 40 hours per week, Monday through Friday. Work includes fulfilling records requests by creating images on CD and mailing them to requesters, documenting information across multiple platforms using two monitors, and managing patient health records. The role may also involve calls, walk-ins, administrative tasks, and work at other locations as needed. Overtime may be required during peak seasons.

Datavant provides onsite and virtual training followed by job shadowing with an assigned mentor, as well as company equipment. The stated hourly base pay range is $16–$18.69. The position is not eligible for employment sponsorship. Depending on client requirements, post-offer health screenings and vaccination proof or completion may be required, with exemption requests reviewed case by case.

Requirements

• High school diploma or GED.
• Ability to commute between locations as needed.
• Basic computer proficiency and strong data-entry skills.
• Comfort using phones, fax machines, printers, and other general office equipment regularly.
• Professional verbal and written communication skills in English.
• Attention to detail and quality when handling accurate and compliant medical-record information.
• Ability to work with minimal supervision while responding to changing priorities and role needs.
• Ability to organize and manage multiple tasks and respond to requests in a fast-paced environment.
• Ability to work onsite in Rochester, New York, 40 hours per week, Monday through Friday.

Nice To Haves

• Knowledge of HIPAA and medical terminology.
• Familiarity with different EHR and billing systems.
• Adaptability.
• Experience in a healthcare environment.
• Previous production- or metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with onsite clients and customers.
• Comfort proposing ideas, process improvements, and feedback to internal stakeholders.
• Proficiency in Microsoft Office, including Word and Excel.

Responsibilities

• Receive and process requests for patient health information according to company and facility policies and procedures.
• Maintain confidentiality and security of privileged information and apply medical privacy regulations to prevent unauthorized disclosure.
• Manage and safeguard patient health records in compliance with HIPAA standards.
• Maintain working knowledge of company and facility software and adhere to applicable codes of conduct and policies.
• Prepare new patient charts by gathering information from paper sources and/or electronic health records.
• Assemble medical records in standard order and ensure they are accurate and complete.
• Create digital images of paperwork for storage in electronic medical records.
• Retrieve and appropriately transmit patient records in response to internal and external requests.
• Fulfill release-of-information requests, including burning images to CD and mailing them to requesters.
• Document information in multiple platforms using two computer monitors.
• Answer inbound and outbound calls and, as needed, assist patient walk-ins.
• As needed, assist with administrative duties such as handling faxes, opening mail, and data entry, and schedule pick-ups.
• Meet site-specific productivity expectations.
• Inform the manager about work, site difficulties, and fluctuating volumes.
• Assist with additional duties or responsibilities as required.
• Work overtime during peak seasons when required.

Benefits

• Comprehensive onsite and virtual training followed by job shadowing with an assigned mentor.
• Company-provided equipment, including a computer, monitor, and virtual phone.
• Paid time off (PTO).
• Health insurance.
• Vision insurance.
• Dental insurance.
• 401(k) savings plan.
• Tuition assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED